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Technical support specialist – june 2020 start

ROSS VIDEO

This is a Full-time position in Ottawa, ON posted February 21, 2020.

Technical Support Specialist June 2020 Start (Req #2020-092) Ottawa Campus, Ottawa, Ontario, Canada Req #434 Thursday, February 20, 2020 WHY WORK AT ROSS VIDEO?We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use.

We go all out so that our customers can have the best possible experience and achieve quality results.

With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results.If you’ve ever watched live television, news, sports, or entertainment, you’ve seen our products in use.

All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology.

Get behind the scenes and learn about what it takes to make live events possible.If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Technical Support SpecialistOur Technical Support team is growing again!

We are looking for an entry-level candidate to start in June 2020.

Ideally, you will be a graduate of a technical program (Broadcast-specific is a definite asset!) and have some knowledge and hands-on experience with troubleshooting and debugging.THE ROLE Take ownership of customer issues reported and seeing problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues through a tracking system Prepare accurate and timely reports, as needed Document knowledge in the form of knowledge base technical notes and articles Expedite returned material from the field for service reasons Provide effective installation and commissioning services, technical product training and on-site support, as required.

This may require travel on short notice.

Perform other related duties as requiredWHAT YOU HAVE Technical diploma and knowledge of broadcast systems Customer service experience in a technical support environment Must be proficient in the English language (read, write, speak) Excellent trouble shooting and debugging skills Well-organized, very detail oriented, and able to work on multiple projects Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Keen attention to detail with accurate record keeping Additional education and computer courses are strong assets Strong knowledge of Microsoft Office applications Prior knowledge of Salesforce or similar CRM systems will be an asset Must be able to work with a team as well as independently Must possess a valid driver’s license and passportWe offer great perks such as free fruit, coffee and soft drinks (and a commercial espresso machine for when you need that extra jolt), team-building events, BBQ’s, and other fun activities.

You’ll also be part of a successful, growing Canadian company!If you are graduating this year and are looking to start your career in Broadcast, we want to hear from you!

IN A NUTSHELLDo you have integrity, commitment, and a drive to get results?

Then Ross is the place for you, and we’d like to hear from you.

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