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Technical Support

Teleperformance Canada

This is a Full-time position in Toronto, ON posted April 9, 2018.

SUMMARY

Provide Tier 1 professional technical support to customers  who have pre-sales and after-sales technical questions.

 

PRIMARY RESPONSIBILITIES

  • Handle customer technical support questions regarding products in a professional and friendly manner at all times
  • Provide customers with service repair authorizations for defective products
  • Sell optional services and warranties to customers
  • Keep up to date with industry developments, applicable operating systems, common and related software and hardware, and company policy to ensure proper communications to customers.
  • Adhere to technical support policy and procedures for all customer calls or tickets received ensuring achievement of company set goals (KPI)
  • Maintain minimum skill set requirements for T1 support calls and tickets when applicable.

 

SECONDARY RESPONSIBILITIES

  • May be asked to assist in training and product testing
  • May be asked to research technical issues

 

REQUIREMENTS

  • High School education or equivalent
  • Familiarity and experience with microcomputer operation, with emphasis on the Macintosh and Windows environment.  Linux and/or Unix experience is helpful
  • Experience providing technical support for computer hardware and/or software
  • Strong customer service orientation with a focus on quality
  • Excellent interpersonal and communication skills; written and verbal
  • Ability to perform professionally in a high stress environment
  • Ability to be self-motivated and work under minimal supervision
  • Be detail-oriented, organized, dependable, and a team player 
  • Strong problem solving abilities
  • Ability to type 30 wpm

What We Offer: Great Benefits

  • Medical and vision benefits available after 90 days and Dental available after 6 months
  • Convenient location
  • Paid training
  • Paid days off after one year of service
  • Excellent earning potential
  • Advancement opportunity
  • Employee Referral Program

 

At Teleperformance we also offer the following:

  • $15.75 hr up to $16.75 hr + amazing incentives! 
  • Must be able to work required hours
  • Teleperformance For Fun Festival
  • Teleperformance Sport Club
  • Teleperformance Blue Diamond Club
  • Fun Committee
  • JUMP Supervisor Accreditation Program
  • Employee Service Recognition Program

 

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.



Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply


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