Technician – English Customer Service

Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.

We’ve been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.

Benefits of working with us:

• A permanent full-time position;
• Work schedule: Monday to Friday 7:15 am -3:45 pm;
• A salary paid weekly;
• Eligible for group insurance after 3 months of continuous service;
• Group RRSP with employer contribution;
• Two floating days per year;
• A professional, dynamic, friendly and caring team.

Employee duties and responsibilities :

Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:

• Take orders from customers;
• Respond to requests for information from internal and external customers;
• Follow up on orders and negotiate with the production department and customers;
• Manage the return of merchandise;
• Take care of price management as a team;
• Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans;
• Follow up on all batch deposits / new forms / cheques etc (once I have deposited them);
• Take care of stationery orders and other necessities for the company;
• Assist with data entry (batch ticket closing / new form entry);
• Any other related task.

• 3 to 5 years’ experience as a customer service agent.
• 3 to 5 years experience as a production or inventory assistant or similar experience will be considered.
• French and English, spoken and written because communications are in both languages.