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Principal Technical Program Manager, Infrastructure

Ripple Labs

This is a Contract position in Barrie, ON posted July 9, 2024.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

Ripple’s Infrastructure teams support and the foundational infrastructure capabilities and  tools  needed to the scale, insights and reliability of Ripple’s Payments, Liquidity and Custody solutions. Our team focuses on providing the infrastructure foundation to help Ripple’s teams scale and to build better customer experiences. As a Principal TPM, you will take on and drive multiple key initiatives to drive cross org initiatives . 

This position requires a program management background and direct experience managing large deliverables across multiple teams and organizations. You will create and drive high-level vision and strategic roadmap for Ripple. A TPM anticipates areas that require cross-organization alignment, as well as uses great judgment to balance deliverables, constraints, and dependencies to construct achievable and manageable milestones. Your ability to understand the big picture and plan ahead for dependencies and roadblocks is crucial.


  • Responsible for on-time delivery of multiple initiatives related to site reliability, internal developer experience and infrastructure efficiency
  • Partner with program managers, product managers, and engineering managers to understand development priorities and drive alignment across multiple partners with competing priorities
  • Proactively identify and mitigate risks and remove obstacles to impeding development achievements
  • Drive testing dependencies for assigned engineering teams but also across teams as products converge for release
  • Build release, bug, and tracking dashboards to advise partners of development progress and gaps


  • 8+ years of previous release and/or project management experience on projects involving complex enterprise tech environments
  • Ability to use data and analytics to look at trends and manage health of projects and systems
  • Proven understanding and working knowledge of the software development life cycle and modern project management standard processes, such as Agile, Scrum, Six Sigma, etc.
  • Ability to coordinate cross-functionally, build consensus, and execute across teams. Able to influence without authority, negotiate and encourage others in a matrixed environment
  • Experience with project planning tools such as Jira, Confluence, and a proficient user of Google Sheets
  • Experience in cloud infrastructure

Key job responsibilities

  • Drive complex cross-functional requirements
  • Coordinate the work across multiple teams and organizations within Ripple
  • Own strategic roadmap and tactical milestones
  • Manage timeline, dependencies, and deliverables

Basic Qualifications

  • 7+ years of technical product or program management experience
  • 10+ years of working directly with engineering teams experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
  • Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

Preferred Qualifications

  • Understanding of Kubernetes, AWS services, Observability and Networking
  • Had led large scale infrastructure programs across multiple engineering organizations


Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
  • Weekly all-company meeting – business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy – work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.