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Case Management Worker at Scarborough [contract]

Homes First

This is a Contract position in Toronto, ON posted June 8, 2024.

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Location: Scarborough (near Kennedy Rd & Eglinton Ave E)

Hours of Work: Monday to Friday, 9am to 5pm, with one evening per week

Contract Period: starting ASAP, ending 15 November 2024

Salary: $28.76 per hour, plus 7% in lieu of benefits

Submit Resume to:

Applicants must quote “CICM-24”

This position supports clients to access housing and other support services while in the shelter system, while adhering to the mission statement and policies and procedures of Homes First Society.

Job Description:

  • Provide wrap around case management to clients on a dedicated caseload to support them to access housing by supporting clients to get their identification, complete taxes, access a source of income, etc
  • Work with clients to complete housing applications to access housing options such as social housing and supportive housing options
  • Make referrals to the Housing Help Worker to support the client to access housing
  • Connect clients to follow-up supports once housed to ensure they stabilize into that housing dependent on client’s level of needs
  • Ensure that client information collected is shared with co-workers on the client services team to assist in determining the clients’ needs and developing a client case plan
  • Attend client services team meetings to present client cases and discuss carrying out support plans with clients on the caseload
  • Complete and utilize assessment tools to gather information to inform the development of client case plans
  • Develop, implement and monitor individual client case plans and crisis plans for each client on a client services caseload
  • Respond to conflicts, utilizing crisis intervention, and desecration, and prevention skills when required
  • Develop working relationships with clients to provide wrap around supports and access to housing
  • Accompany clients to appointments based on their individual case management plans
  • Work with other Intensive Case Management Workers to develop and provide referrals for specialized supports to clients based on client’s goals, needs, and choices
  • Work from a Housing First, Harm Reduction, and Trauma informed care philosophy
  • Within your team, regularly visit clients and update assessments, case plans, and consents to support client housing stabilization
  • The team will be familiar with Canada Revenue Agency, Service Canada, Service Ontario processes in order to support clients to access a source of income
  • Regularly complete client documentation, reports on clients, and providing data to complete reports
  • Other duties as required


  • Minimum one year experience in related post-secondary education, student placements, or equivalent combination of education and experience
  • Ability to compile information to complete reports
  • Demonstrated ability to utilize case management software systems
  • Highly development case management skills
  • Experience with conflict resolution and negotiation skills
  • Demonstrated ability to connect clients to Ontario Works, Office of the Ontario Public Guardian and Trusteeship, Ontario Disability Support Program, and the process for accessing The Housing Stabilization Fund
  • Knowledge of mental health and addiction issues and several years’ experience working with clients

with these issues

  • Experience with individuals who lack primary health care and/or struggle to maintain medication regiments
  • Knowledge of food access programs
  • Demonstrated experience with harm reduction approaches and knowledge of necessary information and referrals to allow individuals the option to adopt some of the approaches into their daily lives
  • Expertise in navigating the criminal justice system on all levels; court appearances, probation sentences, community legal clinics, and police departments an asset
  • Highly developed understanding of and ability to communication appropriate professional boundaries
  • Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector

considered an asset

  • Knowledge of group processes/dynamics
  • Demonstrated ability in Microsoft Office
  • Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
  • Ability to work evenings
  • Knowledge of and/or experience with the homeless population, diversity issues, anti-discrimination practices and systemic reasons for homelessness
  • Able to lift 20 pounds

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society. Homes First Society is an equal opportunity employer

Please no phone calls, only those people selected for interviews will be contacted.


Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.


Salary: 28.76