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Case Management Worker – Non 24 Programs [$28.76/ hr]

Homes First

This is a Contract position in Toronto, ON posted June 27, 2024.

Case Management Worker – Non 24 Hour Programs

(Bargaining Unit Position)

Hours of Work: 5 days per week, normally 9am to 5pm, with one evening per week and some flexibility required

Starting Date: ASAP

Salary: $28.76 per hour (as Per Collective Agreement)

Submit Resume to:


This position supports clients in their housing by assessing and supporting their needs and adhering to the mission statement and policies & procedures of Homes First Society.

Job Description:

  • facilitate tenant movement from shelters to secure long term permanent housing
  • assist tenants in maintaining housing
  • work with site staff to develop outreach and needs assessment criteria
  • knowledge of rental legislation in Ontario and Hostels Guidelines and Procedures
  • knowledge of current housing and support agency providers appropriate to our tenants and residents
  • ability to understand and assess suitability of potential landlords and/or residences
  • identify current issues, determine supports necessary, refer and support clients in preparation to entry level/transitional housing, and with referring worker, support move to site
  • confer with front line support staff at site to transfer information from case file to staff team
  • use case management as a tool to support residents in meeting their goals
  • provide support including work readiness, basic life management skills, anger management, addiction counseling, assertive communication, setting goals, giving and receiving feedback, self-esteem, conflict resolution, problem solving and managing change
  • provide support to clients who are facing issues of poverty, mental health, addictions, abuse, social isolation and more.
  • apply knowledge of group processes and dynamics
  • use excellent organizational and time management skills
  • work independently and as part of a team
  • communicate effectively in English, both verbally and in writing.


  • post-secondary education or equivalent.
  • several years’ experience working with people who are homeless, under-housed and who are hard to house.
  • knowledge of tenant population, diversity issues, anti-discrimination practices and systemic reasons for homelessness.
  • knowledge of rental legislation in Ontario
  • excellent interpersonal skills.
  • knowledge of relevant laws, standards and guidelines.
  • knowledge of resources and services available in the community.
  • excellent interpersonal, conflict resolution and organization skills.
  • certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
  • Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset
  • ability to work occasional evenings

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

Homes First Society is an equal opportunity employer


Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy:

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.


Salary: 28.76