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Health Navigation Supervisor at 545

Homes First

This is a Contract position in Toronto, ON posted April 18, 2024.

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Locations: 545 Lakeshore Blvd

Starting Date: ASAP

Hours of Work: Monday to Friday, 9am to 5pm, with one late day per week.

Submit Resume to:


Accomplishes Homes First Society objectives by Providing a variety of day to day physical, emotional and social supports, advocacy and life skill assistance for Homes First’s clients who may access treatment(s) or who do not adequately utilize needed services. This role will assist in the development of supportive relationships in the community, including with employers and service providers.


  • Ensure effective communications with other departments within Homes First Society and external agencies;
  • Coordinate with clients and staff to ensure clients’ needs are being met;
  • Develop and assist staff in execution of complex case plans for clients with mental health needs with a particular focus on those in crisis, including if necessary interventions involving the Mental Health Act, MCIT, and Form 2s;
  • Liaison with hospitals while clients are admitted including collaborating in discharge planning;
  • Provide referrals, programming, rehabilitation opportunities, education, employment, and second-stage housing subsidies to Homes First clients;
  • Deliver frequent information and orientation sessions regarding local hospitals, health clinics and other access points to care;
  • Orient clients to prescriptions, as required;
  • Foster strong relationships with healthcare providers, pharmacies, dentists and opticians who support residents either on-site or in the community
  • Develop meaningful resources in connection with clients case plan regarding health and well-being, including mental health;
  • Support/direct the ICM Team and other staff with making follow-up phone calls to clients;
  • Work with staff to ensure current client records are maintained;
  • Assists the Management team in the development of new and existing programs and projects as per funding requirements, complete reporting, statistics collection, and measuring tangible outcomes;
  • Utilize knowledge of issues about health care, mental health, addictions, homelessness, employment, education, internal policies and procedures to develop program materials and partnerships;
  • Responsible to model positive behaviours and boundaries to clients and contribute to the mission and goals of Homes First;
  • Participate in training, meetings, case management development, administrative system orientations as required;
  • Operate within a rotating on-call schedule for emergencies within the team for program participants and community partners;
  • Develop case plans, utilize case management tools, crisis prevention and harm reduction interventions, report case notes, and develop a strategy for clients within caseload, providing case management, care coordination, and episodic/crisis/referral across the Greater Toronto Area;
  • Collaborate and support interventions, safety plans, safe exits, and access to emergency services for program participants;
  • Identify and complete paperwork for second-stage housing subsidy applicants, provide home visits and in-home training for program participants modelling independent living skills and conducting safety audits;
  • Development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross-industry collaboration;
  • Support relevant volunteers and co-workers to implement programming across multiple program sites, support Homes First clients to engage and provide input to program design;
  • Coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports and end of project reports;
  • Ensure that program procedures are maintained, develop relevant policies and present to Management, learning guides, and facilitator materials where required;
  • Test-run programming and utilize learning techniques to refine project concepts, materials, and delivery;
  • Ascertain and provide participants with referral services within the community and/or social services resources;
  • Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required including sitting as active members on community committees;
  • Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures;
  • Assess client suitability to internal and external programs and agencies as required;
  • Maintain appropriate records and statistics, ensures that all required documentation is accurate and complete;
  • Be willing and able to carry 24-hour emergency pager on rotation;
  • Other responsibilities, as required.


  • Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience;
  • A minimum of one (1) year of case management experience is preferred;
  • At least three years of significant experience with people who are/have experienced homelessness, use drugs, racialized populations, Indigenous Peoples, people who engage in sex work, have mental health issues, and have had involvement with the court/jail/prison systems;
  • Ability to work effectively in a collaborative team environment;
  • Excellent communication, organization and time management skills;
  • Supervisory experience in a unionized setting an asset;
  • Excellent interpersonal, conflict resolution and organization skills;
  • Ability to understand and maintain clientele/worker boundaries;
  • Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset;
  • The successful candidate will be required to work where smoking is present.
  • Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homeless Sector considered an asset.

This position may require shift work, evenings and weekends.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First Society is an equal opportunity employer.


Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.