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Manager, Community Development & Special Projects

TNO - The Neighbourhood Organization

This is a Full-time position in Toronto, ON posted September 6, 2018.

Position Title: Manager, Community Development & Special Projects

TNO – THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly Thorncliffe Neighbourhood Office) is a community based multicultural, multi-service agency which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, St. James Town, Crescent Town and the surrounding communities through strengthening the quality of individual and community life.

Program Descriptions:

The Community Development Program provides services that facilitate social, economic and civic integrations of newcomers and others into the community and the society. Services provided include capacity building. Community engagement, networking and advocacy.

The Manager, as a member of the management team and reporting to the Executive Director provides overall management, operational leadership in integrating community development and engagement initiatives into all of TNO’s programs and services. The Manager is responsible for building organizational and community capacity by working with the residents to identify and address their own issues of concern. The Manager is responsible to ensure that programs, services and employees are in compliance with community development frame work and anti-oppression principles of TNO. The manager is also responsible for building connections and networks among neighbourhoods, organizations and other key stakeholders in the community.

The Manager represents the agency at community events and other stakeholder’s activities and meetings. The Manager provides support and direction to their team as they conduct their duties and ensure that services are provided with care, compassion and professionalism.

Main Tasks and Responsibilities:

• Manage the program including day-to-day operations, work planning, budgeting, client/funder liaison, reporting and the program’s financial and human resources
• Develops a framework for Community Development and ensures successful implementation. Periodically evaluates the community development strategy and action plans
• Develop program work plan, program evaluation criteria and program impact in support of providing excellent services
• Prepare monthly reports and ad hoc reports requested by funders and the agency, program related records/documentation and process financial documents
• Manage the program funding on a day-to-day basis by overseeing financial transactions and budget reports, support the development of funding proposals
• Identify, evaluate and control risks to the program, develop solutions as appropriate. Identify emerging trends, issues, needs and direction
• Manage and lead staff in the delivery of program activities by providing advice, assistance, and training/guidance, while promoting a culture of meeting client & neighbourhood needs and teamwork
• Improve work processes; remove overlaps, streamline processes, identify service gaps and improve services to clients
• Facilitate the development and maintenance of strong collaborative working relationships with the community we serve and external partners and stakeholders. Develop networks to help advance TNO’s objectives
• Manage social enterprise and income generation programs; identifying opportunities and partnerships
• Lead/initiate/manage special projects identified as organizational priorities
• Work effectively with a broad range of stakeholders to increase the capacity, coordination and impact of community-based advocacy and local initiatives

Leadership Competencies:

  • Management Capability: Ability to plan, organize, coordinate, integrate, motivate and coach people to achieve performance results.
  • Operational Expertise: Understand the interconnectedness, complexity and wholeness of operational procedures. Ability to streamline processes and make them more efficient, and work with others to implement.
  • Relationship Building: Build successful relationships with individuals, staff, coworkers, teams, stakeholders and partners.
  • Results Orientation: Drive to achieve deliverables and reach successful outcomes. Act with a sense of urgency to seize new challenges and opportunities and achieve deliverables and enhanced accountabilities. Champion new initiatives, lead the change process and create a sense of urgency to achieve desired change.
  • Team Player: Ability to work co-operatively and collaboratively as opposed to competitively within the team/work group. Resolve conflicts by facilitating the expression of diverse points of view to enhance teamwork and attain a beneficial resolution.
  • Subject Matter Expertise: Solid understanding of one or more programs delivered by TNO. Technical knowledge of the program vision, strategy, procedures and clients.
  • Problem Solving/Issues Management: Ability to identify and surface potential problems and take proactive action to address issues.

Education and experience
• Undergraduate degree in social sciences, business administration, or a related field
• Master’s degree in social sciences, business administration, or related field, or equivalent education and experience an asset

Experience and Skills:
• Five plus years’ experience supervising staff in a client-oriented organization
• Two plus years’ of experience working with clients at various levels in the community social agency, community development work, outreach and stakeholder engagement
• In-depth knowledge of Community Development; demonstrated understanding of local community issues, priorities and needs including challenges facing newcomers to Canada
• Experience working in a fast-paced, client support environment; managing staff in a client-focused environment within a neighbourhood and community development framework
• Proficient at developing quality reports and deliverables using PowerPoint, Excel, and Word
• Excellent English communications skills, ability to speak/write other languages would be an asset
• Demonstrated commitment to working with people of diverse socio-economic and cultural backgrounds from a strong anti-oppressive framework


Working Conditions:

Hours of Work

Regular work week will be 35 hours, not including lunch break. Flexible to work between 8:30am to 8pm, besides evening shifts and weekends as decided by program requirements.


This position will be located within any of TNO locations based on community and program requirements. The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements.

Skills Required

  • Education level: University
  • Work experience (years): 6-9 years


Salary: N/D

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