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Help Desk Technician – PFT – ICT

Halton Healthcare Services

This is a Contract position in Oakville, ON posted May 16, 2023.

Posting #: 2023-919539

Non Union

Position: Help Desk Technician

Department: Information Communication Technology

Status: Permanent Full-time

Hours: Monday – Friday – Days; various rotating shifts (subject to change based on operational requirements)

Site: Oakville (may be required to work at MDH & GH)

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.

This is what you will be doing:

Technical hardware/software support

  • Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.

User Administration

  • Account administration
  • File administration
  • Account policies


  • Helpdesk database administration and maintenance.
  • Desktop deployment and life-cycle services
  • Technical procedural documentation
  • Configuration and Asset management
  • Incident and Change management
  • Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
  • Contributes to the development and implementation of the departmental strategic plan
  • Other duties as required

This is what you need to do it:

  • Information Technology Degree or Diploma required
  • Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications
  • Industry standard technical certifications (MCP/A+) preferred
  • Excellent verbal and written communication skills
  • Proven business analysis and problem solving skills
  • Proven superior customer service skills
  • Proficient with the Windows suite of operating systems and Microsoft Office product line required
  • Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
  • Knowledge of LAN environment preferred
  • Proven technical writing/documentation skills preferred
  • Must be able to work flexible hours as needed
  • Must be able to meet the physical demands of the position
  • Satisfactory employment and attendance record required

Date posted: May 16, 2023

Internal applicants due by: May 23, 2023

If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we’d like to hear from you. Please submit your application via our website at directly to this posting and include a current copy of your resume.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. We ask for everyone’s cooperation in our efforts to accommodate health concerns.

All Halton Healthcare staff, professional staff and volunteers are encouraged to be vigilant about identifying and reporting safety incidents in their everyday practice. They also have a role in analysis, recommendations and follow through to implementation.