Manager, Operations

Are you looking for a rewarding career that will contribute to providing quality healthcare solutions to Canadians? If this interests you and you are an energetic, compassionate, results-driven leader then Dynacare has an opportunity for you!

We are looking for an experienced Operations Manager to join our Logistics Team in London, Ontario and the Southwest Ontario Region where they can Learn, Grow and Thrive in a fast-paced, dynamic environment.

This is a 100% on-site role in London, ON and requires some travelling to Windsor as well.

JOB SUMMARY:

Accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned. Develop performance standards for all supervised staff and ensure employees deliver prompt and courteous service promoting a professional patient environment. Maintain and develop professional relationships with existing and potential clients. Ensure that standards for technical efficiency, quality control and government regulations are met.

KEY RESPONSIBILITIES/ACCOUNTABILITIES:

• Manage Dynacare’s logistics and transportation including onboarding new clients and customers.
• Provide information into Director’s operational plans and strategies
• Provide managerial leadership on the ground to a team of direct reports including drivers, shipper/receivers and mailroom/distribution clerks
• Build direct reports’ capabilities by providing training in a variety of areas including customer service and provide effective change leadership to direct report team.
• Build synergies, methodologies and business solutions that will enhance business growth with support to clinical and business support departments.
• Develop and execute a 3 to 12 month business plan that is in line with the organization’s objectives for Dynacare’s growth and operational excellence
• Interact with customers and clients regarding issue resolution
• Build and sustain effective cross-functional relationships with Dynacare
• Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics.
• Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources
• Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports
• Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community.
• Recommend customer service and logistics policies, standards and practices to immediate manager.

PEOPLE LEADERSHIP:

• As a leader, role model and coach, fostering an environment of positive employee relations, strong teamwork, and employee engagement
• Creating an environment of trust and open communication by sharing information in a timely manner and encouraging multi-directional feedback
• Acting as a coach to promote career growth opportunities, educational pursuits, and participation in internal development programs
• Managing people resources for optimal workforce planning, recruitment, performance goal setting, training, scheduling and effective workflow
• Collaborating with other managers and Director, Logistics to create a positive work environment for everyone

KNOWLEDGE, EDUCATION AND EXPERIENCE:

• Understand transportation routes and how they can be manipulated for greater efficiency.
• Understand the application of WHMIS and the Transportation of Dangerous Goods Act and how it relates to daily operations.
• Advanced understanding of Warehouse and Distribution processes (including GPS and related technologies) and methodologies to drive and improve the business cycle.
• Understand Syndicated Driver and Syndicated Distribution processes and best practices (include merchandising concepts and practices).
• Possess proven customer service/customer interaction skills and selling aptitude.
• Understand how to manage, mentor, train and coach personnel
• Understand issues that drive the business and how to effectively support the business to enhance growth
• Knowledge about Highway Traffic and Safety Act and how it affects a national logistics network
• Understand logistics process systems and its benchmarking trends
• General knowledge of medical laboratory operations
• Valid Driver license with clean abstract
• Experience with critical delivery systems
• Experience in providing on-going leadership to ensure full implementation and follow through of strategic plan.

SKILLS AND ABILITIES:
Technical Skills

• Proficiency in MS Office suite (Word, Excel) and other computer programs like Arc Logistics
• Ability to schedule personnel for daily operations as well as scheduling for vacations.
• Capacity to complete and implement 3-to-12-month business plan.
• Ability to conduct saving/cost opportunity analysis and budget monitoring.
• Ability to manage multiple ongoing projects from initial solution design through implementation.
• Proficient in applying effective performance management and managerial leadership skills.

Social Process Skills

• Ability to support and collaborate with cross-functional teams within the organization for continuous improvement.
• Communicate effectively at all levels of the organization.
• Lead by example with the highest standards of ethics
• Critical problem solver with strong negotiation skills

*Please note that a Clear Criminal background verification must be met as a condition of employment*

Dynacare is committed to doing our part to protect our team, our clients and our communities against the spread of COVID-19. Please note that it is a requirement for this role that the individual be fully vaccinated*, unless an exemption under the applicable provincial human rights legislation applies. Proof of full vaccination will be required to be submitted to our third-party services provider for verification purposes.

*“Fully vaccinated” is defined as two doses of a Health Canada approved COVID-19 vaccine, plus 14 days after the second dose

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

• Caring– I demonstrate strong empathy and genuine concern for my colleagues, patients and customers
• Collaborative Team Player– I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
• Passion for Quality and Continuous Improvement– I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.