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Medical Records Coordinator / Bilingual French

Teladoc Health

This is a Full-time position in Toronto, ON posted February 4, 2019.

The Medical Records Coordinator is responsible for managing all aspects of Medical Records collection, organization, management, tracking and returns. The coordinator contacts and builds relationships with external physicians’ offices, imaging and medical facilities for medical records, tracks and sorts incoming information, organizes the records within each case and ensures quality and timeliness of case completion. Records pertinent to case management come in many forms including physician dictated notes, imaging studies (x-ray, EKG, MRI/CT, etc.) and pathology slides all which need to be sorted, verified, uploaded, reviewed and in some cases, returned on case completion.


Coordinate and oversee the collection and administration of medical records and related information from doctors’ offices, hospitals and facilities.Develop and maintain relationships with medical record facilities.Think creatively to prevent and mitigate case delays, influence external entities to secure medical records.Ensure timely and accurate follow-up of all assigned cases and facilities.Document case information clearly and concisely.Ensure all casework and processes (Medical Records, Imaging and Specimen Samples) follow PIPEDA and PHIPA compliant protocols throughout the entire process.Ensure the highest quality and timeliness for all outgoing Best Doctors reports and communications.Ability to work independently and as part of a team, with minimal supervision.Maintain filing and storage systems as required for electronic and CDs and physical records.Maintain work areas in a clean and orderly manner.Provide Member with assistance, support and follow up where necessary.


Knowledge of medical terminology considered an asset.Bilingual (English & French) is required.Exceptional organizational and time management skills, with the ability to multi-task.Exceptional problem solving skills with the ability to focus on issue resolution in order to drive efficiencies.Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner.Ability to influence others to achieve positive results.Ability to work collaboratively with colleagues.Superior problem solving skills with ability to make decisions confidently when information or guidelines are lacking.Proficient in technology including: software programs such as Microsoft Word, Outlook & Excel and medical imaging software.Comfortable recommending process changes to better achieve better experience for members.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D