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Program Director, Quality Measurement Program

OntarioMD Inc.

This is a Full-time position in Toronto, ON posted July 3, 2018.

The Program Director is responsible for all aspects of program design, implementation, and evaluation advancing OntarioMD’s strategic priority related to a new OntarioMD practice centered quality insights and EMR data measurement and optimization program. Reporting to the CEO, the Program Director will lead a team to develop a programmatic approach to a quality insights framework, expand tools, supports and OntarioMD services for physicians and other clinicians in analytics and measurement based on a view of practice population and comparative data.  The Program Director will work cross functionally to support the development of necessary change management, analytics, communications and practice engagement approaches for ensuring successful program delivery during the program development phase. The Program Director will rely on an Executive Advisory Committee for direction and decision-making, the PMO for project level support, and an external Steering Committee as required. 


Key Responsibilities:

Provides oversight and delivery

  • Leverages findings from OntarioMD’s Phase 1 and 2 EMR Dashboard projects
  • Ensures access for physicians to the appropriate tools/support services from OntarioMD to comply with the new quality improvement reporting mandate
  • Publishes requirements for a (local) EMR Quality Dashboard
  • Ensures physicians can select from dashboard product offerings made available by solution vendors
  • Works with key informants to develop a quality management framework that builds on existing frameworks and enhances products, tools, and communications to clinicians
  • Develops and manages an approach for launching approved clinical indicators through certified EMRs for practice use
  • Addresses physicians’ and other stakeholders’ needs for population analysis and sharing/accessing data for secondary use
  • Develops and maintains a data governance and analytics/reporting service for partners and system stakeholders
  • Develops and maintains a transparent vendor approach, agreement and incentives to ensure appropriate tools, platforms and interoperability to support physician practices and the Program
  • Develops Program budgets and resource requirements and ensures the Program remains within forecasted amounts
  • Ensures Program alignment with the principles of OntarioMD as well as funders and stakeholders

Management Responsibilities

  • Leads, supports and maintains cross functional teams and fosters a strong team environment
  • Provides efficient and effective day-to-day performance management, coaching and feedback to project team resources
  • Maintains effective human resources practices and inspires a culture of continuous improvement.

Collaborates with internal and external stakeholders

  • Delivers direct value to physicians and builds a well-respected role as practice improvement advisor
  • Maintains contacts/networks and represents the Program to senior management to seek approvals, communicate progress, issues, and mitigation;
  • Seeks and influences new relationships outside the organization to better position OntarioMD’s products and services
  • Drives program-based accountability to funders, including but not limited to the MOHLTC;
  • Contributes to the strategy and operational plan; and represents OntarioMD to clients, stakeholders, partners and funders

Knowledge & Experience Required:

  • Master’s degree (preferred) in Health Informatics or related field; or equivalent experience
  • Ten (10)+ years’ experience in healthcare quality measurement and/or analytics
  • Five (5) to seven (7) years’ progressive experience in delivering healthcare information technology initiatives
  • Five (5) to seven (7) years’ progressive experience managing teams;
  • PROSCI, PMP and CPHIMS-CA certification is an asset;
  • Experienced and familiar with community-based healthcare providers in Ontario and/or Canada
  • Ability to translate overall program goals and objectives into meaningful indicators of success;
  • Knowledge or experience of electronic medical records and how they are utilized;
  • Experience managing cross-functional teams in complex, multi-stakeholder healthcare environments;
  • Experience leading digital health integration projects on a jurisdictional scale;
  • Able to build and maintain productive working relationships with stakeholders, vendors and partners;
  • Comprehensive project planning experience and working in a formal and structured project management environment;
  • Excellent written communication and oral presentation skills;
  • In-depth working knowledge of a variety of computer software including Microsoft Office suite

Job Band: 7
Permanent Full-Time


Skills Required

  • Education level: University
  • Work experience (years): 10+ years


Salary: N/D

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