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Shelter Supervisor – Contract

Homes First

This is a Full-time position in Toronto, ON posted July 30, 2018.

Shelter Supervisor (8 Month Contract Position)

We are currently seeking a Shelter Supervisor for Monday to Friday, 9am to 5pm.

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Closing Date:  June 8, 2018

Submit Your Resume to:         Homes First Society, 90 Shuter St, 2nd Floor  Attention: Human Resources

Fax 416-214-1873 or via email:

No Phone Calls Please

Job Responsibilities:

Supervise a unionized workforce within the context of the Collective Agreement.

Provide case management expertise and support to Shelter Staff

Provide brief crisis counseling, information and referrals for applicants who cannot be placed immediately

Develop and implement programs focused on the optimization and continuous improvement of the performances and practices

Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.

Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals

Manage city operated database, case management system and billing system

Ensure effective communications with other departments within Homes First Society as well as with external agencies

Prioritize and assign shift responsibilities and duties to team members

Develop individualized case plans with designated participants and help participants achieve their goals

Ensure that all documentation is completed to agency standards

Be able to work occasional weekends and/or evenings, when required

Be able to fulfill any element of Shelter Staff job description on an as needed basis

Be willing and able to carry 24 hour emergency pager on rotation



Post-secondary education in related field or equivalent in education and experience

At least 5 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness

Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced environment

Ability to work effectively in a collaborative team environment

Excellent communication, organization and time management skills

Supervisory experience in a unionized setting an asset

Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and Residential Tenancies Act

Knowledge of resources and services available in the community

Excellent interpersonal, conflict resolution and organization skills

Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset

The successful candidate will be required to work where smoking is present.

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

Homes First Society is an equal opportunity employer




Skills Required

  • Education level: College
  • Work experience (years): 3-5 years


Salary: 28.21$ per hour

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