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Bilingual Team Leader, Distribution Compensation Services

Sun Life Financial

This is a Contract position in Toronto, ON posted May 19, 2023.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Bilingual Team Leader, Distribution Compensation Services will help lead the Tier 1 and Tier 2 Commissions teams for Sun Life Financial Distribution (SLFD). This role will help develop and coach team members on day to day operational processes. Reporting to the Manager, Distribution Compensation Services, the Team Leader will play a major role in supporting SLFD commission functions.

What Will You Do?

Queue and Workflow Management

  • Monitor and forecast volumes to ensure proper support on English and French queue lines

  • Resource with team members to identify focus areas for daily operations

  • Handle Commissions inquiries and escalations through to resolution

  • Lead and coach existing and new team members

Project Support

  • Support inter-department and business partner projects where applicable

  • Support reviews conducted by Internal Audit, Compliance and external parties

Working on the Business

  • Look for opportunities and help implement improvements to strengthen our operational processes (automation, controls, processes, etc.)

  • Promote and execute on the Brighter Way Management System (BWMS)

What Do You Need To Succeed?

  • Bilingualism (French, English) is required to lead a team of bilingual customer service reps and service a network of bilingual advisors

  • Team leadership experience

  • Ability to manage changing priorities, excellent organizational and leadership skills

  • Strong decision making skills

  • Excellent written and verbal communication skills

  • Experience in the insurance industry is an asset

  • Experience leading a service centre team is an asset

  • Knowledge of Sun Life Financial Distribution (SLFD) is an asset

What's In It For You?

  • Great Place to Work® Certified in Canada and the US – 2022

  • Great Place to Work® award for Best Workplaces for #HybridWork – 2022

  • Named “Best Places to Work” by Glassdoor – 2021

  • Canada Award for Excellence for Mental Health at Work – 2021

  • Flex hours and Flexible hybrid work model

  • Competitive salary and bonus structure influenced by market range data

  • Pension, stock and savings programs to help build and enhance your future financial security

  • A friendly, collaborative, and inclusive culture

  • Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

  • Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

  • A common sense dress code, where you decide how you dress based on your day

  • The opportunity to move along a variety of career paths with amazing networking potential


The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

53,300/53 300 – 86,300/86 300

Job Category:

Sales – Distribution Support

Posting End Date: