FIXED TERM – Data Illustrations Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

What you will do?

Let’s start by letting you know which area we are hiring for which is Individual Insurance Operations. We directly support Advisors and Clients with Life and Health Insurance products. Our ‘world’ is focused on providing accurate and timely calculations and illustrations for Advisors, Clients and our internal business partners.

Now that you know the “where’, let’s talk more about what you will be doing here. As a Consultant on our In Force Illustrations and Calculations team, you will:

• Calculate policy values and generate illustrations to deliver on the requestor’s needs.
• Leverage your expertise about our products and systems to understand the nuances to consider and what to look out for when processing requests.
• Problem solving and asking questions to understand and develop creative solutions to meet the needs of our clients and business partners.
• Use your experience of providing great service to delight our Advisors and Clients.
• Use your attention to detail to and time management skills to deliver requests accurately and efficiently.
• Support on team growth through knowledge development with activities such as on team training, conducting quality assessments and case review.

How you will succeed?

• Put the Client First – You provide timely and accurate information. You take ownership of your work to make sure we’re doing what’s right for both Clients and our business. You validate assumptions to ensure you’ve hit the mark. You raise risks and concerns.
• Relationship Building – You are a team player and have excellent communication skills. You support Advisors and Clients when they call. You actively participate in discussions and show respect for others’ perspectives and ideas.
• Continuous Learning – You ask questions to understand our business, our business partners and how the business works. You constantly improve your knowledge and problem-solving methods to identify and raise improvement opportunities. You learn and use technology efficiently and effectively. You ask for support when needed.
• Problem Solving – You connect dots to piece together what’s occurring. You make sure everything holds together and question when there is a gap. You question the norm and whether we’re doing the right thing or if there is a better way. 

​Who You Are:

• You understand how to use Excel. You understand, use, and manipulate Excel formulas to adjust calculations.
• You posses comprehensive knowledge of Individual Life and Heath Insurance products.
• You have proficiency on the following systems: CSW, Ingenium and MLIF
• You like math and problem solving. You can connect the dots to make sure things hold together and can identify when something doesn’t. You have a strong attention to detail.
• You drive to outcomes. You manage your time effectively and deliver accurately. You are self motivated and can work independently.  You take ownership and confirm priorities of work to meet business objectives.
• Resilient. You can handle a fast paced, changing environment. You can meet multiple deadlines under tight timelines when needed.
• Curious. You ask questions to comprehend. You identify issues and investigate to understand them.
• You put our Clients first. You have strong communication and relationship skills. You go the extra mile because it's the right thing to do.
• ​Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
• It’s considered an asset if you are bilingual and/or have prior life insurance knowledge.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

51,100/51 100 – 82,800/82 800

Job Category:

Customer Service / Operations

Posting End Date:

30/05/2023