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Senior Analyst, Engineering (End-User Computing, OS, Authentication and Mobility)

Sun Life Financial

This is a Contract position in Waterloo, ON posted May 18, 2023.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Analyst, Engineering for End-User Computing (OS, Authentication and Mobility) is a multifunctional team player, client advocate and solution designer. Senior Analysts solve complex business problems using industry leading technology tools and innovative design approaches to deliver world class end user experiences.  Technically proficient, they are part of a team of engineers focused on Personal Computing: Windows, iOS, Mac, Android, Virtual Computing, M365 services, End Point and Mobile Device Management, Active Directory, Azure AD, Intune, Authentication Services, Configuration Management, End Point Security Software, and Browsers.

What you need to succeed:

  • Strong written and verbal communication skills. Strong interpersonal and collaboration skills.
  • Strong technology research for engineering and implementation.
  • Capability to match technology solutions to business needs including: estimation, project sizing and project management
  • General knowledge of networking, servers, storage and data security concepts
  • Experienced with Microsoft Technologies, especially end-user operating systems and authentication / end-point technologies
  • Broad multi-platform and multi-industry experience
  • Familiarity with Agile Infrastructure delivery
  • Familiarity with additional classes of end user computer platforms (Apple, Linux)
  • Microsoft MCSE certifications and scripting


  • University degree/college diploma in related discipline(s) or equivalent work experience, and/or 5+ years of industry experience in the IT industry
  • Experienced understanding of Active Directory and Group Policy objects and federated services
  • Experience in desktop management and desktop operating system support for Win10/Win11
  • Expert understanding of PC hardware integration processes, procurement and deployment
  • Familiar with Mobile Device Operating systems : Android, iOS
  • Familiar with Windows Server, VMWare, Citrix
  • Experienced with Microsoft M365, AzureAD, MS Endpoint Management, and Cloud services
  • Proven troubleshooting and problem solving skills


  • As a senior engineering analyst, design, implement and support technology solutions and their associated infrastructure across the organization, including all client endpoints (Physical Virtual, Mobile)
  • Design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap
  • Create engineering artifacts that extend technology capabilities, ensuring that these products are patched and remain current with the vendor’s product roadmap and aligned with the requirements of the business
  • Accountable for the underlying infrastructure that supports desktop services, on premise, cloud and AWS/Azure capabilities
  • Additionally :
    • Develop and maintain design specifications that meet technical, functional and non functional requirements and conform to service definition, geographical requirements, and architecture & security standards
    • Design and develop infrastructure solutions that enhance the management, stability, security, disaster recovery and cost effectiveness of the global end user computing environment
    • Maintain documentation on all technical services and solutions in compliance with accepted service design standards
    • Communicate frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions
    • Work with operational support teams to collect, analyze and report on incident and problem data with a view on continuous improvement, and capacity management
    • Interact with various business and technical support teams across the organization including networking, servers, storage, security, service desk and front line support.

What’s in it for you?

  • Great Place to Work® Certified in Canada and the US – 2022
  • Great Place to Work® list for Best Workplaces for #HybridWork – 2022
  • Great Place to Work® list for Best Workplaces for Professional Development in Canada – 2022
  • Great Place to Work® list for Best Workplaces in Canada – 2022
  • Named “Best Places to Work” by Glassdoor – 2021 and 2023
  • Canada Award for Excellence for Mental Health at Work – 2021
  • Flexible hybrid work model including in-country (Canada) work-from-home if you prefer. #LI-Remote, or #LI-Hybrid.
  • Pension, stock and savings programs to help build and enhance your future financial security
  • Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • A friendly, collaborative and inclusive culture
  • Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
  • Competitive salary and bonus structure influenced by market range data
  • A common sense dress code, where you decide how you dress based on your day
  • The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 – 130,400/130 400

Job Category:

IT – Technology Services

Posting End Date: