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Team Leader, Health and Dental Claims

Sun Life Financial

This is a Contract position in Waterloo, ON posted May 17, 2023.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

It will be required to be 1 day per week in office

Reporting to the Health and Dental Manager, the Team Leader is responsible to lead and manage a team of Medical or Dental Senior Analysts.  The successful candidate will be:

  • Enthusiastic about delivering on improvements that directly impact the Client Experience

  • Effective communication skills and ability to influence teams across multiple stakeholders and collaborate towards execution on key deliverables.

  • The individual must also take ownership and drive to problem solve complex cases as they occur and take part in various projects within the department.

  • Additionally, the individual is responsible for developing, scheduling, training, and orienting staff members to achieve objectives while maintaining a positive team spirit.

Main accountabilities:

  • Manage team performance and daily distribution of work to ensure department and national daily goals are accomplished.

  • Respond to team member questions throughout the day and provide feedback regularly on production and quality.

  • Function as a SME and provide support on solving complex claim problems.

  • Ensure that changes concerning products, practices, environment, and systems are executed and communicated effectively.

  • Manage information requests (internal and external) by telephone, email and writing.

  • Implement tools and reports to follow up and measure objectives.

  • Drive change management.

  • Collaborate effectively with both internal and external business partners.

  • Ability to identify and highlight operational efficiencies through digital initiatives.


  • Strong leadership.

  • Forward thinking with an eye for opportunities, continuous improvements, and risk mitigation.

  • Data driven and creative problem solver: Ability to gather data, analyze, interpret, and drive actions based on data insights.

  • Initiative-taker and strong work ethic with the confidence to make decisions.

  • Strong and effective communication and presentation skills.

  • Strong organizational ability and time management.

  • Effectively multitask in a fast paced and organic environment.

  • Ability to lead in a demanding production environment while balancing productivity and quality.

  • Knowledge of MS Office tools (MS WORD, MS EXCEL, MS POWER POINT)

  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.


  • Background in Pharmaceutical and Pharmacy industry

Why join Sun Life:

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

  • A friendly, collaborative and inclusive culture

  • A collaborative and interactive team environment

  • Being part of our journey in developing the next greatest digital experience

  • Working together, sharing common values and encouraging growth & achievement

Important: Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).


The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

51,100/51 100 – 82,800/82 800

Job Category:

Claims – Health & Dental

Posting End Date: