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Business Analyst, eCommerce

Canada Goose inc.

This is a Full-time position in Toronto, ON posted October 28, 2017.

Position Overview:

The E-Commerce Business Analyst, IT elicits requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, business analysis, task reviews and workflow analysis. Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts upwards from low-level information to a general understanding, and distinguishes user requests from the underlying true needs. Develops requirements specifications according to standard templates. Produces, maintains and interprets workflow diagrams. Collaborates with internal and third-party developers and subject matter experts to establish the technical or functional vision and analyzes trade-offs between usability and performance needs. Develops requirements traceability matrices, test cases and test scripts.

Key Responsibilities:

  • Gathering requirements from multiple sources and distilling those requirements into a single set of documented needs
  • Translating global and local business needs into application and operational requirements
  • Collaborating with business users to understand their challenges and being able to solve those challenges by leveraging business systems and technology
  • Effectively analyze and monitor the services, market trends, and customer requirements
  • Apply requirements to a global environment with developing omni-channel capabilities
  • Working closely with peers, Application Development, IT Operations, Project Managers, and Systems Testers to translate business requirements into successful technical deliveries
  • Identifying business processes, roles within those processes, and developing workflow diagrams with multiple swim lanes using Microsoft Visio or other industry standard tools
  • Developing business requirements documents, requirements traceability documents, test cases and test scripts using Microsoft Office or other industry standard tools
  • Understanding company’s online sales systems, required by apparel firms thoroughly enough to hit the ground running, and increase their efficiency

Experience, Education and Designations:

  • University Degree in relevant field
  • Three or more years of experience in e-commerce development sector
  • Experience with a global landscape
  • Experience with omni-channel requirements
  • Expert in sales management systems which include the retail, distribution, and manufacturing processes
  • Experience in integrating E-commerce platform with Microsoft Dynamics AX or similar ERP
  • Three or more years of business process mapping experience

Knowledge, Skills and Attributes:

  • Effective communicating skills within multiple levels of a global matrix organization
  • Strong analytical skills
  • Knowledge about the different functionalities and features of the main web browsers
  • Supporting modern business intelligence stack and business reporting technology
  • Working within a manufacturing firm where sales order entry, shop order execution, inventory management, forecasting, material requirements planning, and procurement are mission critical processes
  • Working within a global organization and understanding the challenges that are presented by multiple languages, currencies and cultures
  • Delivering detailed business requirements and test cases for systems enhancements
  • Possessing a working knowledge of agile (Kanban), including Incident Management, Change Management, and Release Management
  • Embrace continuous improvement by proposing new and/or better ways of doing things
  • Follow through consistently on work commitments

Working Conditions:

  • Office environment
  • International Travel Requirements – up to 25% to local or international sites

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply

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