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Children and Youth Information Systems (CYSIS) Membership Support

Canadian Mothercraft Society

This is a Full-time position in Toronto, ON posted March 28, 2018.

Since 1931 Mothercraft has been a leader in supporting healthy child development, working with our many community partners to meet the changing needs of families. We are committed to excellence, continually testing new concepts and ideas related to healthy child development. We are known for our ability to translate these critical research learnings into everything we do – from our high quality child care and enrichment programs, to our services for children and families with special needs, and specialized training programs for child care providers and other professionals.  Mothercraft values diversity and strives to create an environment that is welcoming and inclusive.

Program Description: The Children and Youth Services Information System (CYSIS) is an online database used by community based children and youth agencies to support their service delivery tracking and reporting needs.  CYSIS users receive support from Mothercraft in the application and management of CYSIS.  Mothercraft ensures that the system is fully operational and responds to agency requests regarding functionality of the system.  There are currently 22 not-for-profit agencies using CYSIS in Toronto.

Position Description: The CYSIS Membership Support position provides administrative assistance to the program such as, but not limited, to answering inquiries; tracking ticket requests; ensuring requests for service are tracked, assigned/escalated and resolved in a timely manner; scheduling agency visits; taking minutes.  He/She will also provide support services to community agencies using CYSIS with basic training and support to end users.  He/She will generate reports and maintain CYSIS documents/videos/webinars etc., as requested.
Position Location: Mothercraft College – 646 St. Clair Ave. West Toronto

Qualifications: The successful candidate will have a post secondary diploma or degree in information technology; social services or related subject, and/or combination; 1 to 2 years of relevant work experience preferably in the not-for-profit sector related to children’s services; 2 to 3 years’ customer service experience; and developing materials for and delivery of information technology training in an adult learning environment, and customer service experience.  Experience with online information systems is a requirement.  Excellent communication, and writing skills.  Proficiency with Microsoft Office (Outlook, Word, Excel, and Power Point). Knowledge of children and youth mental health sector is an asset. French is an asset.

Qualified individuals are invited to submit their application by April 6th 2018.

We thank all applicants for their interest. Only short listed candidates will be contacted.

As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act, Mothercraft will provide assistance to applicants who request accommodation throughout the recruitment process.

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years


Salary: N/D

How to Apply

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