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Cloud and process consultant- ottawa


This is a Full-time position in Ottawa, ON posted October 11, 2019.

Job Description Work as a technology expert and process expert managing a medium to the large team while taking lead on Azure/AWS cloud servicesAbility to set up BAU capability for a customer (both shared/ ODC model)Acts as the last level of technical escalation and second level of management escalationEnsuring the definition of SLA for cloud operationsP1 incident management till resolution in coordination with MS Azure or AWS teams.Participate in business meetings with various stakeholders on a need basis.

Translate problem statement to appropriate solutionsLook for business opportunities in the existing account and provide inputs to the management/sales team within WiproEnsure customer satisfaction are met from the Client standard perspectiveWork as Azure SME and consultant to develop a multi-cloud technology operations model.Migration of Physical and Virtual OS (Hyper-V, VMware) to either Azure or AWS using various Tools as P-to-V and V-to-V.Perform Root Cause Analysis for the incidents to handle technical escalations.

Proactively identify possible problem areasBuild and Review Cloud SOP and other project documentations + DeliverablesPerform Vendor management and coordinate / Engage them for issue resolutionITIL process understanding and ensuring process-based delivery by the teamTransform and operationalize below-mentioned processes to Client operations.1.

Identity & Access Management2.

Cloud Resource Deployment3.

Incident Management4.

Operations Management5.

Intake Management6.

Capacity & Cost Management7.

Infrastructure & Security Monitoring8.

Management ToolsUnderstand quality/security process defined for the engagementFollow new technology developments and ensure the team is up to date Assess operation risks and efficiencies and ensure continuous improvementsDevelop Weekly and monthly status reportsDevelop shift schedules and implement them from a transition perspective.Interfacing with IT Infrastructure Teams, Application team, Management, Customer for Day to Day Tasks related to Connectivity, operations, and TroubleshootingEnsure regulatory compliance understanding in internal/ external audits while defining the operations model.Documentation and internal processes/regulations Ensure complete customer satisfaction by recognizing potential or actual customer complaint situations, and take appropriate action or follow-up until resolvedEvaluating security concerns and working with both internal and external resources for resolutionTake handover from Transformation Projects for smooth operation onboardingEffort estimation/ Planning /reviews on need basis for new projects.Training of new team members to improve service quality and ensure service continuityTime management, attention to detail, expectation setting and organizational skills to provide solid service management.

Ability to work on own initiatives with minimal management supervision RequirementsAzure/AWS Associate CertificationAzure/AWS Professional level certificationIn-depth knowledge and hands-on experience in Azure/AWS IaaS PaaS services offeringAzure Cloud architectures and building end-to-end solutions components.Cloud-native Tool expertise for management, deployment and workload/data migrationAzure Dev/Ops skills and native automation techniques.Ansible automation scripts and automation understanding.Understanding of scripting (Powershell/Python) AD and windows PS knowledge.Process consultancy from ITIL perspectiveBuilding an Operations model for BAU operationsService Transition and capability building in Client Operations.

Company Description Maarut is a Canadian company helping organizations fulfill staffing solutions based on current, future and ongoing needs of market.

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