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Cloud consultant

Kaushitech Inc

This is a Full-time position in Ottawa, ON posted October 9, 2019.

Job Description Work as technology expert and process expert managing a medium to large team while taking lead on Azure/AWS cloud servicesAbility to set up BAU capability for customer (both shared/ ODC model)Acts as last level of technical escalation and second level of management escalationEnsuring definition of SLA for cloud operationsP1 incident management till resolution in coordination with MS Azure or AWS teams.Participate in business meetings with various stake holders on a need basis.

Translate problem statement to appropriate solutionsLook for business opportunities in the existing account and provide inputs to management/sales team withinEnsure customer satisfactions are meet from the team standard perspectiveWork as Azure SME and consultant to develop multi-cloud technology operations model.Migration of Physical and Virtual OS (Hyper-V, VMware) to either Azure or AWS using various Tools as P-to-V and V-to-V.Perform Root Cause Analysis for the incidents to handle technical escalations.

Proactively identify possible problem areasBuild and Review Cloud SOP and other project documentations + DeliverablesPerform Vendor management and coordinate / Engage them for issue resolutionITIL process understanding and ensuring process-based delivery by the teamTransform and operationalize below mentioned processes to team operations.1.

Identity & Access Management2.

Cloud Resource Deployment3.

Incident Management4.

Operations Management5.

Intake Management6.

Capacity & Cost Management7.

Infrastructure & Security Monitoring8.

Management ToolsUnderstand quality / security process defined for the engagementFollow new technology developments and ensure team is up to date Assess operation risks and efficiencies and ensure continuous improvementsDevelop Weekly and monthly status reportsDevelop shift schedules and implement from transition perspective.Interfacing with IT Infrastructure Teams, Application team, Management, Customer for Day to Day Tasks related to Connectivity, operations and TroubleshootingEnsure regulatory compliance understanding in internal/ external audits while defining operations model.Documentation and internal processes/regulations Ensure complete customer satisfaction by recognizing potential or actual customer complaint situations, and take appropriate action or follow-up until resolvedEvaluating security concerns and working with both internal and external resources for resolutionTake handover from Transformation Projects for smooth operation onboardingEffort estimation/ Planning /reviews on need basis for new projects.Training of new team members to improve service quality and ensure service continuityTime management, attention to detail, expectation setting and organizational skills to provide solid service management.

Ability to work on own initiatives with minimal management supervision