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Consultant/Senior Consultant, Service Excellence


This is a Contract position in Toronto, ON posted May 7, 2023.

Consultant/Senior Consultant, Service Excellence Apply now »

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Date: Apr 28, 2023

Location: Toronto, Ontario, Canada

Company: Deloitte

Job Type: Internal Secondment
Reference code: 122872
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

  • Experience a firm where wellness matters.
  • Build a network of colleagues for life
  • Be expected to share your ideas and to make them a reality.
  • Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
What will your typical day look like?

This role reports directly to the Service Excellence Director to provide analytical and operational support to the team and the Consulting practice.

In this role, the successful candidate is expected to:

  • Support the development of quality and risk programs, tools and processes created to support leaders and practitioners nationally and globally
  • Participate and contribute to analyzing and implementing process improvement initiatives and process re-engineering opportunities
  • Enhance and maintain dashboards and reports for leaders on Service Excellence performance, key indicators and proactive monitoring of risk
  • Develop national communications for Service Excellence which include but not limited to website development and updates, newsletters and presentations
  • Support the strategic agenda and special projects for the Service Excellence group.
  • Support and coordinate with various teams in project planning and management to ensure milestones are met and deliverables meet expectations
  • Coordinate and execute Service Excellence training for the Consulting practice with other members of the team and various stakeholders of all levels
  • Continuously improve & streamline Service Excellence processes to improve the business experience
  • Advise and communicate to leaders on the Consulting quality and risk processes
About the team

Service Excellence is an enabling area in DMS (Deloitte Management Systems) and supports the Consulting practice to provide quality & risk advisory and management support services across various stages of the engagement lifecycle from sales to finalizing an engagement, promoting quality and risk standards including project delivery methods and tools to achieve delivery excellence.

Enough about us, let’s talk about you

To qualify for this position, you should possess the following:

  • 3+ years’ experience in quality and risk management or related field, as well as bachelor’s degree in Business Management or Commerce
  • Strong knowledge of Microsoft Office with proficiency in PowerPoint, and Word as well as SharePoint and or related analytical tool set
  • Required experience and working knowledge of the following platforms: Excel, Power Bi and Tableau
  • Strong verbal and written communication skills, creative writing experience is an asset
  • Commitment to quality, process-oriented and organizational skills with the ability to prioritize to achieve deadlines and results
  • Detail oriented and analytical
  • Strong business acumen
  • Excellent interpersonal relations and demonstrated ability to with others effectively in teams and independently
  • Excellent stakeholder management skills with the ability to interact and interface with all levels within the firm
  • Ability to thrive in an ambiguous, demanding, and time sensitive setting
  • Project management experience or interest
  • Experience or interest in coordinating training through various channels
  • Minimal travel may be required

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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