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Director, Global Data Governance and Quality

Manulife Financial Corporation

This is a Contract position in Toronto, ON posted June 6, 2024.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

Manulife’s Global Data Governance team is growing and expanding its mandate to include data quality management. We are looking for a strong leader to help shape the new function and drive adoption of the data quality framework, standard methodologies and supporting technologies across the enterprise.

Responsibilities

  • Guide and support the deployment of a data governance agenda globally to accelerate trust and utilization of data
  • Define and continuously refine global data quality framework; drive adoption of the framework by developing playbooks, accelerators and training the appropriate partners in data quality concepts
  • Influence leaders in data governance roles across the organization to secure their collaboration and sponsorship of the initiatives aimed at improving the quality of our data
  • Analyze data in the business context to identify critical data elements and set-up metrics linking data quality to business value
  • Lead efforts to address high-priority data quality issues from issue identification through root cause analysis to issue resolution
  • Design global data quality metrics and oversight mechanisms to ensure delivery of target outcomes through the Data Governance program
  • Promote a data-driven culture through data literacy programs and communication. Organize training sessions, workshops locally and cross-region
  • In partnership with Technology teams, support adoption of the data quality technology in the Azure Cloud environment as well as for on-prem applications
  • Serve as a liaison between the Global Data Governance team and our Segment Data offices, Data Owners and Control Partners (Information Risk Management, Compliance, Privacy, Legal) to ensure that data quality requirements are defined, captured, and communicated
  • Innovate and continuously improve our data governance practices; review new and existing data governance technologies and capabilities to ensure optimized, value-driven outcomes. Explore, document and present solution alternatives that improve processes and business outcomes.

How will you create impact?

You will work with our technology and business partners to unlock the value of data through improved accuracy and trust. This will help Manulife achieve its strategic ambition of becoming a digital customer leader. It will also enable efficiency and speed in generating insights with data.

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes
  • You thrive in teams and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

  • 8+ years of data governance and data management related experience in a large multinational organization, with 5+ years of progressive leadership experience.
  • Experience operating across geographies and lines of business, financial and insurance industry experience preferred
  • Strong influencer, able to effectively communicate with both technology and business leaders at the most senior level
  • Extensive expertise in data governance concepts and technologies. Hands-on experience using one or more leading data quality software products at scale
  • Experience in putting together and securing approvals for a case in support of the data related initiatives
  • Familiarity with foundational data architecture concepts and Cloud technology
  • Strong problem-solver, able to pull together a task force united by a common goal and lead a team to results in a matrixed organizational structure
  • Practical experience with data wrangling, analytics, dashboard design. Knowledge and experience of AI/ML technologies and approaches is a plus
  • Training and experience in Agile techniques, product approach
  • Experience and capability in translating non-technical user requests into complex technical specifications and solutions that meet these requirements
  • Leader with a passion, drive, curiosity, and motivation to navigate across a global matrixed organization

What can we offer you?

  • A competitive salary and benefits packages
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career
  • Continuous innovation: We invite you to help redefine the future of financial services
  • Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives
  • Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$107,730.00 CAD – $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.