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IT Analyst

Canada Goose inc.

This is a Full-time position in Toronto, ON posted October 26, 2017.

Position Overview:

Provide top quality support (first through second level) for the CEO and Canada Goose Global. A hybrid role to directly support the CEO, his subsidiaries and Canada Goose Global. Also provide support in various IT areas including (but not limited to): end-user support, application support, infrastructure systems (Firewall, Switches, File/Print, Active Directory and Corporate Wireless), phone/voicemail administration, and special projects as required.

Key Responsibilities:

  • Provide Tier 1 and 2 support via the IT Support Queue (phone & email)
  • Record, track and escalate incidents via our ticketing system
  • Setup new user accounts and configure required hardware
  • Support printers, copiers, and various other peripheral devices
  • Configure and image workstations, laptops and other computing equipment as required
  • Local network administration (Firewall/Switches)
  • Management of backup systems (on/off-site)
  • Monitor/respond/remedy infrastructure alerts
  • Windows Systems administration in a domain environment (File/Print/Domain Controller)
  • Provide training/onboarding and mentorship for future IT personnel
  • Support corporate mobile devices
  • Assist in various special projects (i.e., infrastructure, networking, security) as required
  • Vendor management
  • Provide exceptional service to all departments using available resources while meeting set SLA’s

Experience, Education and Designations:

  • A post-secondary education required or equivalent
  • Certifications in network (CCNA) and Systems (Microsoft) or Virtualization(VCP) nice to have

Knowledge, Skills and Attributes:

  • 5 Years
    • Basic hardware (desktop/laptop) troubleshooting
    • Microsoft Windows and Office troubleshooting
  • 3-5 Years
    • Supporting a corporate, technology-based environment with servers and workstations
    • VPN and remote user connectivity
    • Understanding of desktop imaging and deployment technologies
    • Backup/restore end-user and server systems
    • Demonstrated experience enforcing standards policies and procedures
  • 1-3 Years
    • Microsoft Dynamics 365 setup and troubleshooting
    • Experience with administration of VMware
    • Administration of Avaya (or Cisco) phone/voicemail system
    • Active Directory administration
    • Network Security Management (Palo Alto Firewalls)
  • Attention to detail and committed to a high degree of accuracy
  • Consider transitioning to an Administrator role with long term aspirations to work in a global infrastructure team
  • Possess excellent time management skills and the ability to prioritize tasks based on severity
  • Ability to support end users using different methodologies (phone, in person, web)
  • Strong verbal and written skills and the ability to work courteously and effectively with all end users
  • Creativity and demonstrated ability working in a fast-paced environment with a high degree of change and ambiguity is critical
  • Easily make the needed connections between systems, processes, and individuals to facilitate change
  • Ability to work efficiently under pressure
  • Ability to multi-task
  • Team player who builds strong relationships based on trust and integrity
  • Embrace continuous improvement by proposing new and/or better ways of doing things
  • Passionate and determined
  • Continuous learner
  • Follow through consistently on work commitments’

Working Conditions:

  • Ability to travel for business 25% of the time.
  • Usually work regular business hours. May require evenings and weekends to complete projects, remedy alerts or maintenance on systems
  • Work in offices
  • Travel to local or international sites, conferences and/or seminars (contains 25% travel time at minimum)
  • Lifting items up to 22 pounds may be routinely required

We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted.

Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D

How to Apply

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