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Network Operations Practitioner

Accenture

This is a Contract position in Toronto, ON posted June 16, 2021.

Network Engineer Consultant Location: Ottawa, ON ARE YOU READY to step up and take your technology expertise to the next level?

There is never a typical day at Accenture, but that’s why we love it here This is an extraordinary chance to begin a rewarding career at Accenture Technology.

Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.

Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt.

We recognize that it’s the diversity of our people that makes us stronger, smarter and more effective as a team.

We are: Accenture Cloud First
– Infrastructure Engineering Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare.

The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most.

Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients’ businesses in the cloud.

To accelerate our clients’ transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design
– with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve.

Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.

Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them.

This means innovating faster, creating new revenue streams, deriving more insights from data
– and from the edge
– and interacting differently with their customers, partners, and employees.

Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.

WORK YOU WILL DO Network Infrastructure professionals define and develop network infrastructure solutions that enable carriers to meet growing demands for network capacity, while also delivering emerging media and services.

The Network Engineer Consultant accountable for execution of specific areas of responsibility/deliverables with minimal supervision.

Serve as a functional expert for a program or a defined set of programs.

Ensure configurations meet customer expectations as well as industry and product standards.

Responsible for accurate back office system data record management.

Support customer activations and be responsible for configuration adjustments as required for management acceptance testing.

Responsibilities: Drive incident, issue and outage management, investigation and restoration Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes Operate IT production services according to management protocols and Service Level Agreements (SLAs) Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services Provide operational support, ensuring production systems and devices are online and available Rotational on call support of 7x24x365 coverage Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

Understands the strategic direction set by senior management as it relates to team goals.

Uses considerable judgment to determine solution and seeks guidance on complex problems.

Primary upward interaction is with direct supervisor.

May interact with peers and/or management levels at a client and/or within Accenture.

Determines methods and procedures on new assignments with guidance.

Decisions often impact the team in which they reside.