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Senior Director CRM Platform Engineering


This is a Full-time position in Toronto, ON posted June 16, 2021.

What is the opportunity?

RBC is on a mission to reimagine the banking experience as a digitally enabled relationship bank.

If you are passionate about technology and have experience bringing large scale Customer Relationship Management (CRM) technology implementations to life, then our team is looking for you.

As Senior Director, CRM Platform Engineering you and your team will be responsible for delivering platform releases, analysis, design, and build on Salesforce Financial Services Cloud.

You will be principal owner of the platform and a key thought leader for Engineering.

In addition, you will be accountable for demonstrating our core RBC values and setting an example for the team through your energy, motivation, quality of outcomes, and engagement.

What will you do?

Contribute to and lead high performing engineering teams that drive technology solutions on the platform Accountable for strategic technical direction of the platform design, build, and transition activities Define design artifacts, integration methods, and technology direction; perform research and enable a culture of innovation Be a coach to team members on engineering practices, development, continuous improvements, as well best practices Development of business impactful products and components for CRM services, platforms, and technologies focusing on Salesforce Financial Services Cloud What do you need to succeed?

Must-have 12-15 years of technology domain experience in information technology roles 5 years of experience engineering or designing enterprise technologies Experience in full-stack development, API build and consumption and Salesforce technology administration, configuration and development 5 years of experience is required working with technology in multiple domains Extensive technical experience with Salesforce Financial Services Cloud, Sales Cloud and Service Cloud Salesforce Certified Administrator Nice-to-have Masters in Computer Science or related technical field (preferred) Salesforce Certified Application, System or Technical Architect What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies Learn more about RBC Tech Jobs Join our Talent Community Stay in-the-know about great career opportunities at RBC.

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Expand your limits and create a new future together at RBC.

Find out how we use our passion and drive to enhance the well-being of our clients and communities at

JOB SUMMARY City: Toronto Address: 88 Queens Quay W Work Hours/Week: 37.5 Work Environment: Office Employment Type: Permanent Career Level: Senior Manager/Director Pay Type: Salary Variable Bonus Required Travel(%): 0 Exempt/Non-Exempt: N/A People Manager: Yes Application Deadline: 06/27/2021 Platform: Technology and Operations Req ID: 369638 Ad Code(s):