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Senior Infrastructure Project Manager – Contact Centre


This is a Contract position in Toronto, ON posted July 16, 2019.

Senior Project Manager
– Infrastructure On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Project Manager
– Infrastructure.

Senior Project Manager
– Infrastructure – Job Description Multiple contact centre projects
– infrastructure upgrades Plan, coordinate and supervise complex informatics assignments.

Design and apply new methods and procedures.

Coordinate systems development for major applications, define project requirements including information and data needs, business analsyi8s and programming.

Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements.

Define project phases, set deadlines and manage staff.

Develop project plans with milestones.

Coordinate all meeting and interface with business units, staff and service providers.

The successful candidate will be responsible for the oversight and execution of multiple projects and project managers.

Accountable for managing broad and highly complex teams and projects involving significant scope and complexity.

Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.

Direct or manages large-scale applications, programs or projects across multiple product lines, involving significant scope and complexity.

Ensures delivery of projects to the business partner, meeting the approved scope/cost/schedule/quality for the project.

Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.

Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and / or Steering Committee where appropriate to secure their timely decisions/support.

Manages the acquisition and deployment of resources, including budget, by working with the Project Managers to secure the resources required for the project.

Ensures client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise.

The successful candidate will be required to work with and influence senior level leaders and partner with other IT Managers.

Manage a team that consists of 50
– 100 people.

Senior Project Manager
– Infrastructure – Mandatory Skills Proven leadership skills and experience managing large and complex IT projects.

Full life cycle development experience.

Experience with proven project methodology tools.

PMI or ITIL certification.

Expertise in MS Project, Excel, Visio and Powerpoint.

8-10 years of experience Contact centre experience Project Management
– 8 years Senior Project Manager – Infrastructure – Nice to Have Skills Previous Banking or FI experience Infrastructure experience Senior Project Manager
– Infrastructure
– Assignment Start Date ASAP – 12 months to start Senior Project Manager
– Infrastructure
– Assignment Location Downtown Toronto