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Senior Program Manager-Contact Centres

Step by Step Professional Services Inc.

This is a Contract position in Toronto, ON posted April 4, 2018.

Contract Opportunity-Senior Program Manager

Duration- 6 months to start, up to 2 year contract in total.


We are seeking a Bilingual Project Manager with wide experience in telecom and contact centres solutions.


  • University degree in a related subject (required)

Professional designation

  • PMP is an atout
  • Agile, ITIL, Dev-Ops experience is a plus

Knowledge, skills and abilities

  • Advanced Knowledge of program management
  • Advanced Knowledge of contact centres technologies and integrated solutions
  • Ability to manage a complex long-term program involving suppliers, technical teams, user communities
  • Proficient communication skills adapted to different audience including executive levels
  • Ability to gain and maintain credibility and trust with all parties and stakeholders.


  • Minimum 10 years experience in project management
  • 5+ years managing multiple complex IT – projects in Telecom/Contact Centres
  • Office 365 migration is a plus

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply

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