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Technical Service Desk Representatives- London


This is a Full-time position in London, ON posted July 13, 2019.

Manpower is seeking Service Desk Representatives for a Major Financial Institution.

This is a full time role, one year contract, with potential for extension and/or hire within the company.

We are seeking both Unilingual ( English) and Bilingual (English/French) representatives.

New Graduates are encouraged to apply to this role What’s in it for you?

– $17.50 (Unilingual) $18.85 (Bilingual)
– Full time hours
– Opportunity to get your foot in the door with a major Canadian Financial Institution Qualifications
– Previous customer service experience is an asset
– Candidates must be comfortable with technology and learning new platforms
– Post
– secondary education in a technology related field is an asset
– Strong communication skills
– Ability to pass a criminal background and credit check
– Must be flexible to work between the hours of 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday
– Knowledge of Microsoft Office Suite 2010 is an asset Job Duties: The primary accountability of this position is to provide first level technical support.

Key responsibilities include: (1) Respond to a variety of inbound customer calls/emails (2) Ensure accurate and detailed problem documentation/ticketing (3) Provide timely escalation and follow-up with support groups and customers (4) Identify and escalate wide-impact or potential wide-impact outages (4) Identify trends and opportunities for improvement as well as provide ongoing feedback (5) Build ongoing support proficiency for other skills and applications If this sounds like a fit for you, please apply today Please apply now ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment.

We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.