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Business and Operations Manager (Dermatology)


This is a Full-time position in Toronto, ON posted June 10, 2018.

The Role:

Medcan is recruiting for a Business and Operations Manager for our growing and innovative Medical and Cosmetic Dermatology Practice – Refine by Medcan. This role will have a mandate to ensure operational excellence and commercial growth, as well as leading a team of exceptional talent.  This role will work closely with stakeholders within the Refine by Medcan (e.g. staff, Medical Director and other physicians) as well as other functions within Medcan (e.g. finance, marketing, operations, IT). This is a fourteen-month contract position to cover a maternity leave. The successful candidate will be a self-starter, will have a passion for Dermatology and overall Health and Wellness, and will thrive in a fast-paced environment.  

Here are the main accountabilities:

  • Operational Excellence, which includes, but is not limited to:
    • Establishing, communicating and monitoring operational processes
    • Partnering with key stakeholders to execute on the desired in-clinic experience
    • Optimizing resource scheduling
  • Support the Manager of Sales and Client Experience with achieving overall targets, which includes but is not limited to:
    • Partnering with marketing to execute on internal and external initiatives
    • Working with key stakeholders to establish cross-channel opportunities
    • Merchandising products and services
  • Financial management including P&L oversight, budgeting and forecasting
  • Present updates on the practice performance and initiatives to senior leaders
  • Talent management, which includes, but is not limited to:
    • Retention of staff
    • Hiring for the practice, if required
    • Conducting performance reviews
  • Vendor relationships and contract negotiations
  • Support other corporate initiatives related to Dermatology, as required


  • Minimum 3 – 5 years relevant experience in Dermatology or Plastics practice
  • Bachelor or Masters degree – a business focus is an asset
  • Experience managing a team
  • Strong written communication and presentation skills
  • Strong business acumen in the Health and Wellness industry desirable


Priority Characteristics:

  • Customer Focused
  • Responsive
  • Positive
  • Professional
  • Team Player
  • Creative
  • Solutions focussed
  • Organized


The position is scheduled primarily during business hours Monday through Friday.

This is a contract role with full-time hours.  The role will be scheduled for approximately 40 hours per week.

The position offers an attractive total compensation package and an opportunity to work at one of Canada’s 50 Best Managed Companies, and the largest Dermatology and Plastic Surgery Clinic in the downtown core. 

We can offer you a great working environment and an opportunity to let your excellence shine. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

Qualified applicants are invited to apply to and We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls and no agencies please.


Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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