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Business and Operations Manager


This is a Full-time position in Toronto, ON posted September 26, 2018.

The Role:

Medcan is recruiting for a Business and Operations Manager for our growing and innovative Medical and Cosmetic Dermatology Practice – Refine by Medcan. This role will be responsible for business growth, managing a talented team of service providers and staff, and ensuring operational excellence. This role will work closely with the Medical Director, physicians, and other functions within Medcan (e.g. finance, marketing, operations, IT). The successful candidate will be a self-starter, will have a passion for Health and Wellness, and will thrive in a fast-paced environment.

The Accountabilities:

  • Full profit & loss (P&L) ownership of the Dermatology practice
  • Operational Excellence within the clinic, which includes, but is not limited to:
    • Establishing, communicating and monitoring operational processes
    • Partnering with key stakeholders to execute on the desired in-clinic experience
    • Optimizing resource scheduling
  • New product innovation and product launches
  • Support the Manager of Sales and Client Experience with achieving overall targets, which includes but is not limited to:
    • Partnering with marketing to execute on internal and external initiatives
    • Working with key stakeholders to establish cross-channel opportunities
    • Merchandising products and services
  • Talent management, which includes, but is not limited to:
    • Retention of staff
    • Hiring for the practice
    • Conducting performance reviews
  • Vendor relationships and contract negotiations
  • Support other corporate initiatives related to Dermatology, as required

Updating senior management on practice performance and growth initiatives Leading budgeting and forecasting


The Requirements:

  • 5+ years of relevant experience in product/business management
  • Business Administration and/or Master’s degree
  • Experience in the Health and Wellness and/or Dermatology industry desirable
  • Experience managing a team
  • Strong written communication and presentation skills
  • Strong analytical skills

Priority Characteristics:

  • Strong leader
  • Customer focused
  • Positive
  • Professional
  • Solutions focused
  • Organized
  • Passionate about Health and Wellness and/or Dermatology

This is a full-time role scheduled primarily during business hours Monday through Friday. The role reports to a member of the Medcan Executive team and will be member of the product leadership team as well.

The position offers an attractive total compensation package including a base salary, performance incentives, a comprehensive benefits plan and a genuine opportunity to grow at one of Canada’s Best Managed Companies. The position also offers outstanding health and wellness benefits through Medcan’s Live Well program.

We can offer you a great working environment and an opportunity to let your excellence shine. In your cover letter please include why you wish to align yourself with Medcan and how you believe you can add value to our organization.

Qualified applicants are invited to apply to and We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls and no agencies please.

Skills Required

  • Education level: University
  • Work experience (years): 3-5 years


Salary: N/D

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