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Dispatcher GTA

Le Groupe Touchette inc.

This is a Full-time position in Toronto, ON posted August 7, 2018.

Groupe Touchette Inc.

Having started from a workshop in 1979, Groupe Touchettenow exploits over 30 distribution centers, from Halifax to Vancouver, as well as several retail service centers through its banners; Touchette Pneus et Mécanique, TireLand and Tire Partners. With over 520 employees, Groupe Touchette is a key player in the Canadian tire distribution market, whether with tire manufacturers, automobile manufacturers (OEMs), dealers, independents and via its sell-out programs; TireLink, TireLink Alliance and DT Tire.

Job/Position Purpose

The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department customers.


Assigned Responsabilities

  • Check for new orders in the computerized system;
  • Schedule delivery roads according to current orders and expected arrival time;
  • Generate a computerized list of items for the order pickers based on each specific routes;
  • Prepare delivery orders for drivers with specific instructions on each route;
  • Supervise the loading sequence of delivery trucks;
  • Monitor the delivery and communicating information to customer service;
  • Provide telephone support to delivery drivers on the road;
  • Welcome and assist clients performing a pick up at the warehouse;
  • Produce various reports of activities and performance indicators;
  • Participate in the inventory management.

Success Factors

  • Area-savvy: You have an excellent knowledge of the road networks in the Greater Toronto Area;
  • Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping;
  • Team oriented: You have a great team spirit and excellent communication skills;
  • Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected.


Skills Required

  • Education level: None
  • Work experience (years): 3-5 years


Salary: N/D

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