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Field service technician-CNC Machinery

Groupe Berlys

This is a Full-time position in Toronto, ON posted March 1, 2018.

Group Berlys is actively searching for an experience Field Service Technician.

Position in a growing manufacturing company – CNC Machinery Industry.



Training will be provided

Field Service Technician

  • Seeking a Field Service Technician located in Southern Ontario, preferably Toronto GTA. Responsibilities include providing installation, training and field service support for new and existing equipment and follow-up phone support to successfully resolve customer issues.

Salary depending on experience- Paid Mileages

  • Must able to lift 75 lbs, possess strong written and verbal communication skills in English, computer literate and comfortable working independently.
  • Excellent mechanical and electrical control system aptitudeExcellent customer interaction skills
  • A minimum of a 2 year technology degree or machine operation, repairs and troubleshooting experience required.
  • Must have a 2-year technical school degree OR equivalent OR 3 years previous experience as a field service technician,
  • Valid Passport allowing global traveling and Driver’s license.
  • Vehicle
  • Criminal Background Check.


  • Travel back and forth from your location to the customer siteUncrating and inventory of the supplied equipment
  • Layout and permanent placement of the equipment
  • Assembly and interconnection of the supplied sub-assembliesPerform a system test – repair and correct anything not operating properly
  • Customer training on the new system
  • Ensure the job is completed and the site is clean and tidy
  • Follow-up training
  • Machine troubleshooting assistance
  • Perform contracted maintenance serviceAssist the sales department with customer interactions such as pre-sales visits, test cuts, and machine wellness visits
  • Occasional assistance in the customer service department with “Technical” phone support to customers
  • Communicate effectively using various means such as e-mail, telephone, Skype, etc. to suit the customer and the situation
  • Organize personal technical materials so that it is readily accessible when needed
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Identify and escalate priority client issues to appropriate channels
  • Offer alternative solutions where appropriate with the objective of retaining customer/client business
  • Professionally represent the company and the brands at all times
  • Enter all of your customer interactions into the CRM database, providing clear, concise, and accurate information as a means of communicating to all other departments
  • Flexible work hoursProper phone and email etiquette



Skills Required

  • Education level: Professional
  • Work experience (years): 3-5 years


Salary: N/D

How to Apply

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