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Field Technician II


This is a Full-time position in Milton, ON posted October 3, 2021.

Job Description CompuCom enables our clients to focus on what matters most – their customers and their businesses.

To do so, we employ a customer-centric, hard-working, and talented group of people.

Join the team today by applying to the following IT Field Technician II role.

This position is located in Montreal, QC .

As a Field Technician, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients.

This role reports into the Field Services Manager and a valid drivers’ license and vehicle are required.

Tech must be fully bilingual (French and English) and have a valid drivers license and vehicle.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals Documents, maintains, upgrades or replaces hardware and software systems Supports and maintains user account information including rights, security and systems groups.

Identifies, analyzes, and repairs product failures, orders and replaces parts as needed Determines and recommends which products or services best fit the customers’ needs Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complicated tasks Works under general supervision.

A certain degree of creativity and latitude is required Basic Tasks: Deskside software support High end printer and multi-function laser component level repair Server component level hardware repair and software restore Network device replacement/ configuration Basic network troubleshooting Smart Hands, executes Ability to handle warranty certification calls 3 to 5 years of experience in the field or in a related area.

Familiar with a variety of the field’s concepts, practices, and procedures.

Performs a variety of complicated tasks.

Works under general supervision.

A certain degree of creativity and latitude is required; relies on experience and judgment to plan and accomplish goals Project management and time management skills Excellent verbal & written internal & external communications Able to perform call-management in a Real-Time-Reporting environment Able to work independently & with limited supervision Maintain a high level of professionalism in a fast paced and demanding environment Certifications: A Network 2 industry certifications (Server, PDI, etc.) HP / Dell / Lenovo desktops HP / Dell / Lenovo laptops Printers (Color & Mono) Xerox / HP / Lexmark Multi-Function & Work Center Laser & Solid Ink Imaging & Paper Transport Repair Configuration Set Up & Repair Network or other basic network IBM, HP, Dell server certs Network OS basic skills