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It field technician

e-Solutions Inc

This is a Full-time position in Chatham, ON posted June 20, 2019.

s: Must Have Skills: (Only Native English speaking individuals) Required Skills:Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote toolsDiagnose and repair hardware problems, set up, configure and test equipment.Perform preventative maintenance and install upgrades and optionsOwnership of incidents/requests from start until resolutionAll aspects of IMAC (Install, Move, Add, Change) including onboards/offboardsResolve “walk up” requests for assistance including business hour support at walkup windows across North AmericaAbility to mobilize a force of 5-20 people to provide an IT presence in various areas across North AmericaMaintain technical knowledge on our company’s applications and servicesMaintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the companyCreation & verification of Knowledge Base (KB) articlesAnalyze, document, and escalate critical issues to appropriate support groupsImage laptops and desktopsTest & terminate network cablesSetup & support of computer and A/V equipment; meeting room support and support of technologies used by attendeesAssist with server installs, repairs and maintenance as requiredAssist with network issues and performance issuesAssist with mobility incident/requests as requiredDeployment of mobility devices spare/loaner as requiredAssist with switch and router installs and replacementsWork with area administrators to maintain server room, cooling, UPS, etc.Fix/service & configure printers, including backend server infrastructureMeet Safety Training requirementsManage Desktop Services Warehouse/Depot including quote procurements, transfers, maintaining stock levels, RMA, updating assets in CMDB, disposal (as required)Leveraging other TIS support groups as necessary to ensure proper resolution of incident/requestProvide a workaround, if applicable, that would enable the client to still have access to the workstation and required application Company USA.




INDIAe-Solutions Inc.

is a 15 year old company having 15 Global Offices across 5 Nations (USA.




INDIA ), and with more than 1800+ professionals.e-Solutions provides technical expertise to clients immediate skill-sets availability, deliver emerging technology skill sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Our account management and service delivery teams are an assembly of educated and experienced managers and recruiters using the latest technology and staffing methods to source, screen, on-board and manage qualified consultants and sub-vendors.