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Regional Operations Coordinator

Entourage Ressources Humaines

This is a Full-time position in Toronto, ON posted February 2, 2018.

Our client, a National cleaning services company is seeking for a Regional Operations Coordinator for the GTA area.

Due to our client tremendous growth, an opportunity currently exists for a Regional Operations Coordinator, based in the Greater Toronto Area, who will be dedicated to the operations of franchisees and clients in these locations. This role does not involve any business development responsibilities; it is purely to manage the operations at existing client locations.

The Role

In this key role, under the leadership of the Territory Operations Manager, you will provide technical support and training to the Franchisees and conduct / analyze quality control inspections. In addition, you will monitor the overall cleaning levels in all assigned locations in your region and work closely with the Franchisees and their local client account contacts to ensure complete satisfaction

Key Performance Areas

Technical Support and Quality Control

Provides on-the-ground support to all franchise portfolios in a region and technical advice to Franchisees on a regular basisSupervises and manages a quality control process to improve Franchisees’ efficiency and performancePerforms quality control inspections of all client locations in regionIdentifies issues that require corrective action by Franchisees, while respecting the Franchise AgreementProduces a quarterly report on aggregate inspection scores at assigned locations

Operations and Performance Management

Coordinates all activities with new Franchisees at specific locations to ensure a smooth implementationOwns the working relationship with Client and facilitates the relationship between Franchisees and ClientsIdentifies and meets with under-performing Franchisees to review necessary corrective actions and action plans to meet expected improvementsEvaluates performance of Franchisees and their employees

Technical and Ongoing Training

Provides introduction programs to all new Franchisees, while improving efficiency and productivity rates and offering a high level of customer serviceProvides Franchisees with continuous training, including WHMIS certificationProvides equipment and cleaning products training to Franchisees

Franchisee Recruiting & Staffing

Develops strategies, plans in the recruitment of Franchisees and maintains a pipeline of potential new FranchiseesEnsures each store has the appropriate staffing levels to achieve high quality cleaning standards


College Diploma or equivalent in AdministrationMinimum 5 years’ experience in building services cleaning, or equivalent experience in facility management (restaurants/hotels, plants, hospitals, retail/grocery, catering/airline operations)Organized, willing/open to learn new skillsAvailable to work evenings and weekends when required (10-20% of the time)Honest and dependable, highly autonomous, willing to travelCoaching skills, strong communications and relationship management capabilitiesProficient with Microsoft office (Excel, Word, Outlook)Valid driver’s license

We offer competitive compensation and an excellent benefits package (above the industry average), including:

Competitive Base salary, based on experience and qualifications, bonus incentive plan.Group Health insuranceCompany Vehicle, cell phone, Laptop.

Skills Required

  • Education level: College
  • Work experience (years): 3-5 years


Salary: N/D

How to Apply

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