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Technical service advisor (technician/mechanic)

T-Fleet Services

This is a Full-time position in Ottawa, ON posted February 7, 2020.

Who are we?Were Canxxus the transportation industrys answer to Murphys Law.We provide emergency breakdown and regular maintenance services for fleets of transport trucks throughout North America.

We connect companies and drivers to thousands of service providers, the moment they need them.Were looking for you, our new Technical Service Advisor.Who are you?Youre experienced on the technical side of the auto or transportation industry.

Maybe youre a Technician, ready to use your knowledge more than your muscles.

Maybe youre a service desk pro who loves talking shop.

Either way, you know your way around vehicle repairs, parts and maintenance.You enjoy using your expertise to help people find the best solution for their needs.Ideally, you are bilingual (English/French), and are currently looking for the flexibility to work remotely.Why choose T-Fleet Services?Our team is small, collaborative, and growing fast.

Youll find your place quickly, and since we promote from within, you can grow a lasting career here.Here are a few more things youll appreciate about working here:A competitive salary that matches your experience, between $45,000 and $63,000Health benefits after three months with usFast-paced, high stakes work.

Youll never be bored.You can save your body from physically taxing shop workTraining and support from our expert teamWhat youll be doing:When a truck driver in our network needs a repair, theyll get an estimate from a vendor, and that estimate will show up on your computer.Youll look into each estimate, and figure out: if that estimate is accurate?

Is that repair needed right now?

Is that the best price for that part?

Is this the best vendor to use?If you answer no to any of those questions, youll spring into action by finding alternatives for the driver, and informing them of whats possible.

The driver will then decide the course of action, and youll let the vendor know what the plan is.Drivers will be back on the road quicker, spending less money, feeling less stress because of you.Theres also some administrative work, as you enter the quotes and invoices into our system, making sure the details match as theyre supposed to.Working with us:This is a permanent, full time position with regular hours from 12:00pm to 9pm, Monday to Friday, and youll never work weekends.

After a 2-3 week training period in our Oakville, ON headquarters (during which well provide full accommodations), you will work remotely from the comfort of your own home using company provided computer equipment.We are a team thats motivated to find solutions for our customers, so we often collaborate on tricky problems, and share solutions with one another.

Youll feel like a member of a high-performing team.If you asked our representatives what they love about working here, theyd talk about how nice it is to not be sore and stiff every day.

Theyd also tell you that the more structured environment and fast pace make the days fly by.Qualifications:Transportation or automotive industry experience as a technician, or service desk positionExperience in a customer service or customer facing role (phone experience an asset)Experience using computers for emailing and entering dataAny Technical license (an asset)Bilingual in English/French (an asset)How to ApplyOur online application will give you the option to apply to this role as a complete person not just a resume.

The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete.

After submitting, you’ll receive an email inviting you to log in and view your assessment results.We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.

If we can make this easier through accommodation in the recruitment process, please contact us using the Help button.We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.