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Automotive Service Advisor – Mandarin

Pivotal Integrated HR Solutions

This is a Full-time position in Toronto, ON posted May 14, 2021.

Our client is seeking an experienced and professional Mandarin Automotive Service Advisor to join their team. The ideal candidate has a minimum of 1-2 years’ experience in this role. This individual is passionate, professional, has a positive & outgoing attitude, and shares our obsession with customer satisfaction service.If this sounds like you, they would like you come join their team! Some other great things about us:* Professional Team-spirited environment with a supportive service team.* Competitive Benefits package* Strong training program with additional training as required* A great compensation package with unlimited earning potential* Career advancement opportunities* Strong management support Highlights of the position:* Handle client service appointments.* Complete vehicle walk-arounds.* Write client repair orders and assist with diagnosing service issues.* Present maintenance schedule recommendations.* Prepare time and price estimates for service and parts.* Keep in constant contact with clients, updating them via phone, email and chat.* Process client payment.* Schedule future service appointments.* Handle customer issues and concerns as they arise.* Support with service and parts initiatives and processes as required.* Advises customers about necessary service for routine maintenance* Confers with customers about inspection results, recommends corrective procedures, and prepares work order for needed repairs* Explains the work performed and the repair order charges to the customer* Establishes “promised time.” Checks with Tower Operator, if necessary* Obtains customer’s signature on repair order; provides customer with a copy.* Maintains high customer satisfaction standards* Maintains a professional appearanceREQUIREMENTS* High school diploma or general education degree (GED);* Two to Three years related experience and/or training; or equivalent combination of education and experience.* Automotive dealership or similar experience a definite asset* Valid Driver’s License* Fluency in Mandarin/Cantonese is required.What you bring to the table:* Strong work ethic and hustle to make it happen on a daily basis* Great in-person and phone customer service skills* Positive attitude and customer oriented* Attention to detail* Basic computer skills* Willingness to consistently go the extra mile to create an extraordinary customer experienceWhat we bring to the table:* A great compensation package with unlimited earning potential* Career advancement opportunities* Strong training program* Strong management support* Full benefits program* Team atmosphereHow to Apply.We use an online application process which will assess your qualifications, traits, and culture fit, as well as your resume.  If you decide to apply we would like you to give us a short pitch on why you are perfect for us.  You will be asked to provide an impact statement – it is the first thing we will see, so here your chance to make an amazing first impression.The whole application should take about 5-10 minutes maximum to complete. We will review applications as they are received. Thanks to everyone who applies; if we are not able to meet, we will send you a notice so you know where you stand.Should you require any form of accommodation during the application process, please let us know.