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Call centre team leaders

Quantum - Ottawa

This is a Full-time position in Ottawa, ON posted June 26, 2019.

Position: Call Centre Team LeadersLocation: OttawaSalary: $24 per hourJob Type: Contract from mid-to-end July 2019 to October 22, 2019Schedule: Initially Monday to Friday from 9 a.m.

to 5 p.m., and then between 7 a.m.

and midnight during peak call volumesExciting project supporting a federal government event, with a great salary!

Put your call centre experience and knowledge to work for you!In preparation for the upcoming election, Quantum is looking for 10 Call Centre Team Leaders with experience in inbound/non-sales call centre environments.

We have both English-only and bilingual positions to fill!The location is very accessible by public transportation, as it’s right near a train station on Tremblay Road!

Paid parking is also available!As this is a federal government initiative, a valid Enhanced Reliability Security Clearance, or the ability to obtain one, is required.Required Experience, Knowledge and Skills: Ability to lead a team of Customer Service Agents in a call centre environment Strong knowledge of contact centre operations Ability to assess and manage Agents’ performance and offer assistance and coaching as required Ability to communicate fluently in English (5 to 7 Team Leaders) or in English and French (3 to 5 Team Leaders) Please send your resume as a Word document to: callcentre.ottawa@quantum.ca.

YOUR TALENT.

OUR BUSINESS.If you recommend a friend or colleague, you may be eligible for a referral bonus.We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.Quantum is an equal opportunity employer.Follow us on Facebook at Company One of the most trusted names in recruitment, Quantum has been connecting organizations of all sizes with the talent they need to reach their business goals for 50 years.

A strong regional supplier in Quebec, Ontario, and New York City with a network of 13 branch locations, we provide customized solutions to meet staffing challenges of any size or complexity.

Whether targeting a special individual for a strategic, senior role or recruiting a reliable team of hundreds at short notice, we are known for our flexibility and ability to make the impossible happen.

Providing permanent, contract, and temporary recruitment services for positions at all levels, our specialties include:+ Administration & Operations+ Finance & Accounting+ Information Technology+ Customer Service+ Trades & Industrial+ Healthcare