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Claims examiner

Allianz Global Assistance Canada

This is a Full-time position in Kitchener, ON posted October 9, 2019.

Job Description Who we are:People are at the heart of the Allianz brand.

At Allianz, helping people is in our DNA.

We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people’s lives across the globe.

If you are looking to be part of something big, then come join our local family we want to hear from you!Our teams in our Operations centre are the heartbeat of the organization. We are looking for customer-centric individuals to fill multiple Claims Examiner positions in our Claims and Case Management Department.

In this role, the focus is on helping others, providing exceptional customer service, and going above and beyond for our customers when they’re in need.This is a 12 month contract position starting November. About the role:Reporting to the Supervisor, Claims, the Claims Examiner reviews, examines, calculates and makes decisions on a variety of claims in accordance with applicable policy and service standards.You are great at:Reviewing, examining, calculating and making decisions on a variety of claims received in the claims processing unit, to ensure the claim is paid in accordance with the respective policy and within the contracted timeframes.Conducting research via policies/flipcharts that can provide additional information needed to adjudicate claims.Entering notes into the computer system/databases as required.Facilitating stop payment requests and process reissues accordingly.Placing outbound calls to customers or providers to obtain information required to adjudicate a claim.Creating and send various types of professional correspondence.Responding to inter-departmental inquiries.Responding to escalations in a timely manner.What it takes:Post-secondary education and a minimum of 6-12 months experience in a similar role.Ability to pay close attention to detail and multi-task.Possess sound judgment and good decision-making skills.Fluency in French is preferredWhat we offer you:The opportunity to build a long-term and successful career for yourself in the insurance industryA competitive salary which includes a number of specialty premiums reflecting the work you doA Referral Program that rewards you for referring your qualified friends and familyEmployee discounts at a wide variety of retailers and servicesThe opportunity to grow with a large, global organizationAll successful candidates must be able to pass an Enhanced Reliability Check performed by the Government of Canada.At Allianz, we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

If you require accommodation at any time during the recruitment process, please call our toll free number at 1-800-461-1079 and ask to speak to a member of the Talent Acquisition team.Want to see more?Visit our career site at allianz assistance.ca/en/careers and view our current opportunities.Want the latest Allianz news?

Visit our Media Centre at allianz assistance.ca/en/media centre to find out more.Get inspired!

Visit allianz assistance.ca/en/who we-are/true-stories to read real stories from travellers who experienced the unexpected and what we did to help.

Company Description Allianz Global Assistance is one of the largest travel insurance and assistance service providers in Canada.

We partner with some of the best-known brands in the travel, financial services and insurance industries to deliver value-added travel insurance programs to Canadians.

As part of the world’s largest travel insurance and assistance company, we’re everywhere travellers go, thanks to our fellow operations centres in 34 countries around the globe.

For over 50 years, we’ve been making sure travellers, from individuals and families to business people and leisure travellers, have the best trip possible.

Whether they need to see a doctor or cancel their trip unexpectedly, Canadian travellers and visitors to Canada alike can rely on us for coverage solutions that are right for them.