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Client coordinator

Assurance Home Care

This is a Full-time position in Ottawa, ON posted June 14, 2019.

ABOUT US:We are an independent fast growing, dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and culture of our team while delivering outstanding customer service.If what you read below interests you and you think you’d be an ideal candidate then send us your resume along with a personalized cover letter telling us why.ABOUT YOU:-You are comfortable with a fast pace environment and wearing multiple hats.-You have a “whatever it takes” attitude and a natural tendency to over-deliver on your service promise.-You have a deep sense of responsibility and accountability-You are willing to work some irregular hours and you know that you need to offer maximum accessibility-You are a believer in life long learningABOUT THE ROLE:The client service coordinator is the central point of contact for clients, care providers, and referral sources.

Your focus will be to ensure a positive client experience by effectively scheduling direct care providers in the community to meet the requirements of client care.

The position requires a compassionate and caring individual who is skilled at problem solving and balancing the pressures of service delivery and scheduling.The successful candidate will have the following characteristics:detail orientedstrong interpersonal skillsadaptable/flexibleteam playercustomer focusedstrong problem solving skillsself directedgoal orientedgood time management and prioritizing skills* Estimated 30-40 hrs per week* Bilingualism (English/French) and experience in client care coordination is an asset.* May require some evening and/or weekend work.* Compensation competitive with industryAssurance Home Care welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.Position Includes (and not limited to): Assess Client Service Needs in consultation with team Promote consistency of caregiver’s assignments and coordination of services Participate in rotating on call Notify clients / caregivers regarding initial and ongoing schedules (and changes) Maintain accurate and current schedule documentation Human Resource component (screening/hiring new caregivers) Complete onboarding processes of caregivers Create new caregiver files Create and maintain Client Profiles Shift approvals and timesheets Company Assurance Home Care is an in-home care company, focusing on high-end services for its client needs.

We are looking for individuals who are passionate about what they do, understand, and respect the desire for independence while working closely with our clients.

Our services include everything from companionship to housekeeping, meal preparation, medication reminders, personal care and grooming assistance and running errands.

Check out our website for additional information: