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CLK 15R – Case Management Coordinator

BC Public Service Agency

This is a Contract position in Toronto, ON posted June 15, 2021.

Case Management Coordinator Clerk 15R An eligibility list may be established for future permanent and/or temporary vacancies.

The position operates out of the Surrey office location.

Other locations listed are to assist applicants in searching this opportunity by region.

Bring your strong administrative experience and superior organizational skills to this case management support position Cannabis legalization represents an historic shift in public policy.

British Columbia has prioritized the goals of protecting children and youth, promoting health and safety, keeping the criminal element out of cannabis, keeping our roads safe, and supporting economic development.

The Community Safety Unit, awarded the 2020 Top Work Unit Award, works under the Policing and Security Branch of the Ministry of Public Safety and Solicitor General, and is responsible for conducting inspections and investigations of illegal cannabis retailers and other related operations to ensure compliance with federal and provincial cannabis laws.

In the role of Case Management Coordinator, you report to the Deputy Director of the Community Safety Unit.

Your key responsibilities are creating all case files, assessing them for accuracy and completeness, and following up for additional information as needed.

As the Case Management Coordinator, you maintain all case files throughout the investigation and inspection process, continuing to update them, track outcomes, and close case files as required.

You will also develop statistical and other reports to allow senior management to make strategic decisions for the unit.

As the Case Management Coordinator, your work helps to ensure that the objectives of the legislation are upheld, including protecting public health nd safety, preventing young people from accessing cannabis, and deterring criminal activity.

This position requires you to be highly organized, capable of prioritizing and managing your workload to meet deadlines, using your outstanding eye for detail to ensure all work is carried out to completion and to a high standard.

You are an effective communicator, able to successfully establish and maintain effective working relationships with a variety of internal stakeholders and demonstrate initiative and good judgment in applying procedures within established policies and guidelines.

If this position interests you and you meet the required criteria, we look forward to your application.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer .

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service.

For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.

For specific position related enquiries, please contact .


For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website.

If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements: In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below: Grade 12 graduation or equivalent.

1 year or more experience providing customer service to the public.

Preference may be given to a candidate with experience providing customer service in an adversarial environment dealing with distressed or upset individuals.

1 year or more experience multitasking in a fast-paced, high-volume environment that involves using a high level of discretion and judgement working with confidential, sensitive information and often difficult individuals or their representatives.

1 year or more experience entering information into databases or case management systems and working with various computer software programs including case management systems and Microsoft office (i.e.

Word, Excel, PowerPoint, Outlook, Adobe Professional software programs).

Experience ensuring accuracy and completeness of files or case management information with attention to detail.

Preference may be given to candidates with 1 year or more experience working in a provincial government regulatory or investigative environment.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

Enhanced Security Screening will be required.

– Please do not submit a cover letter as it will not be reviewed.

Resume: YES
– Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES
– As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements.

Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements.

Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.