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Dispatcher

People Store

This is a Full-time position in Milton, ON posted October 3, 2019.

Job Description MAJOR RESPONSIBILIES 
· Experience with building truck routes, specifically pertaining to 2 person, big and bulky home deliveries an asset
· Need experience with using dispatch, route building software.

Experience with using 2 person, big and bulky home delivery software an asset.
· Need experience with communicating with driver teams on a regular basis.
· Need experience in resolving conflict and delivery related issues in a timely manner.
· Need experience in resolving delivery claims (product, property damage etc)
· Needs to be a great communicator.

Both written and verbal
· Inputs carrier code and pickup/delivery schedule on customer orders.
· Updates orders with carrier name and freight cost.
· Traces truck fleets to ensure arrival and availability.
· Analyzes carrier service reports monthly.

Compiles data issue report.
· Creates monthly summary report listing number of shipments handled by each carrier in the routing guide by terminal location.
· Maintains claim log for acknowledgments/payments.

· Prepares BOL for outbound and return of exhibit material scheduled for pickup.
· Reviews and records carrier freight, bill number and date of receipt on tracing sheet.
· Analyzes daily planned shipping reports from all terminals.
· Provides back up support in the department as needed.
· Promotes a clean, safe and positive work environment HEALTH & SAFETY:
· Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
· Work in a healthy and safe manner following Metro’s policies, procedures 
· Always wear or use protective equipment
· Report any hazards you find in the workplace to your supervisor
· Must not use or operate equipment in a manner that would endanger yourself or others
· Must not put other workers at risk by your actionsEDUCATION AND JOB KNOWLEDGE
· High school education or equivalent. 
· Post Secondary education preferred.
· Working towards a logistics management certificate program an asset.

CORE COMPETENCIES: 
· Capable of working independently and as part of a team
· Ability to prioritize work assignments
· Knowledge of shipping and receiving procedures
· Approachable, positive interpersonal style 
· Excellent communication skills both written and verbal
· Service orientated with strong customer service skills and commitment to quality of work
· Organized and shows strong attention to detail
· Ability to adapt to changes quickly, as well as, work under time pressures
· Strong knowledge of computer systems including WMS, Microsoft Office products
· Proven knowledge of Red Prairie systems a definite asset Company Description People Store Staffing Solutions is yet another enterprise established by John Nalli.

John’s journey within the staffing industry is truly a Canadian success story.

Dating back to 1995 when John joined the staffing industry right out of College.

He was 20 years old.John spent a number of years with large multinational firms helping to grow the Canadian market.

With a series of achievements under his belt, including 9 years of industry experience, and a track record of success, John felt it was time for a new challenge.With all of the rapid changes affecting the industry, John noticed the decay of the values within the industry from which he had built his experience on.

Thinking to himself that enough was enough he decided to introduce quality back into the industry.

He didn’t know it at the time – but this quality standard later became PQAP (People Store Quality Assurance Program).With the encouragement of a close friend and an already successful entrepreneur, Frank Cianciulli, John decided to set out on his own and build a new type of staffing firm.

In 2003 John designed his business plan and launched the business from his kitchen table.

With only an idea, a dream, and a ton of ambition, John set in motion one of the most successful staffing firms to ever hit the Canadian market.