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Ecommerce lead


This is a Full-time position in Guelph, ON posted November 15, 2019.

Job Description We are looking for a Magento (M2) expert to join our team as the eCommerce Lead at Royal Distributing!

You will be responsible for assisting our eCommerce & Marketing team with the operational responsibilities associated with managing and growing our website.

It is essential that you have significant experience and knowledge using Magento, and have held a prior role as a key contributor to an eCommerce platform. Responsibilities: Develop and implement systems and processes and/or operational improvements to enhance the efficiency and effectiveness of eCommerce operationsExpand the Royal Distributing catalogue by leveraging data feeds from suppliersOversee the freight logic and measure performanceWork closely and oversee product application data and performance on the websiteAnalyze and report on all online performance metricsWork to create new features and functions that provide value added services to our customer service teamsSupport projects with UAT where required, ensuring accuracy and that all timelines are metUse insights and analysis to investigate any potential issues throughout the end-to-end customer journey, and suggest opportunities for improvement with particular focus on checkout and paymentsAct as a key partner for cross-functional teams including customer support, purchasing, logistics, warehouse operations, retail operations, graphic design and IT to deliver excellent customer experiencesManage documentation in relation to operations processes and ensuring this is up-to-date and maintainedQualifications: Diploma/Degree in related discipline or equivalent experienceMinimum 2 years’ of retail operations experienceMinimum 1 year of supervisory experiencePrevious experience as a key contributor on an eCommerce platformExtensive experience on Magento is a definite assetExperience with LiveChat is considered an assetComfortable working with large data sets and database queries is considered an asset Company Description For over 25 years, Royal Distributing has been well established in the Canadian power sports industry, providing our customers with quality brand-name products to keep them riding.

Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and water sports, our customers always come first.Royal Distributing is an equal opportunity employer that is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.

Royal Distributing will attempt to accommodate any persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.

Accommodations will be provided upon request.