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Holt Renfrew & Co. Limited

This is a Contract position in Toronto, ON posted June 5, 2021.

To enhance the customer experience, to increase sales and profits and to champion Holt Renfrew as the employer of choice, the Investigator protects company assets from fraud and internal/external loss.

Specific responsibilities include (but are not limited to) the following:
• Routinely walk floor to observe, identify dishonest persons both externally and internally
• Observe and dispatch by monitoring CCTV system
• Apprehend shoplifters and maintain records of apprehensions
• Testify at criminal proceedings as appropriate
• Conduct periodic P.O.S.

• Conduct internal investigations as required with confidentiality
• Analyze and follow up on transactional reporting
• Minimize company loss due to paperwork errors
• Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
• Respond to emergencies in a timely manner, ensuring appropriate follow up reporting
• Provide support and follow up on audits to ensure compliance
• Perform other duties, as assigned The ideal candidate:
• College Degree
• 2-3 years experience in a similar capacity
• Kinesic interview techniques or other interviewing/interrogation training
• Previous experience in a retail environment
• Standard first aid, CPR OPA Level II
• Maintain provincial guard license All candidates for positions at Holt Renfrew are expected to:
• Be extraordinary
• Drive performance
• Celebrate successes The measures of success:
• Store EBIT results versus plan
• Departmental scorecard results
• Individual objectives linked to the achievement of Asset Protection goals