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Operations Analyst


This is a Contract position in North Perth, ON posted September 1, 2019.

Operations Analyst – Procom KW is currently seeking an Operations Analyst for one of our large enterprise clients located in Waterloo.

Operations Analyst Job Details As a member of the Global Customer Support Systems & Acquisitions organization, you will act as a project lead for small to medium projects.

The position requires the ability to represent the Global Customer Support organization regarding projects dedicated to enhancing business systems, business processes, productivity and efficiency.

When required you will assist in managing the integration of acquired companies and their systems.

The role will be required to regularly liaise with all levels of the organization representing Global Customer Support.

Operations Analyst Responsibilities Work cross functionally with each business unit to gather requirements and evaluate the feasibility and usage of all requests put forth by the Global Customer Support business unit Working proactively to ensure that system changes, regular releases and upgrades are communicated appropriately and delivered with minimal impact to the business Consult with IT for the allocation of resources as to the priority of changes and implementation dates, while minimizing business disruptions Develop, write and execute on communication plans, training plans and system test plans Work closely with the senior team members to project manage the integration of acquired companies into Global Customer Support systems, processes, procedures and associated data Facilitate gap analysis by gaining a thorough understanding of company system processes and the acquired companies business processes and systems Assist Program Manager with developing and writing the project integration plan while driving the execution and integration tasks on time and on budget Provide ongoing communication to executive sponsors, business owners and internal customers regarding project milestones, progress and completion of activities to ensure smooth implementations Operations Analyst Mandatory Skills Bachelor’s degree, college diploma or equivalent experience Minimum 3 years of professional experience in a global software enterprise with a foundational understanding of business process Understanding and strong willingness to learn project management methodology Exceptional verbal and written communication skills with the ability to facilitate project meetings and translate complex requirements into defined business solutions Solid understanding of a customer support environment; including Technical Support, Maintenance Renewals and Fulfillment with the ability to recommend solutions for possible improvements Strong working knowledge of Microsoft Word and Excel Aptitude for technology and the ability to connect technical concepts with customer value Very comfortable with the use of advanced technologies Highly organized; detail oriented, and can shift easily between a variety of tasks with ease Possess a high degree of analytical and problem-solving skills, logic-based thinking, strong creativity and attention to detail Ability to communicate technical topics to non-technical audiences Ability to work with cross-functional groups within and outside the organization Effective organization skills with the ability to prioritize multiple projects in a fast paced and changing environment, with minimal supervision Excellent interpersonal skills and ability to interact with all levels of the organization Experience with SAP is an asset Operations Analyst Start Date Immediate Operations Analyst Assignment Type 9-month initial contract likely extension beyond