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Scheduler 35 per hour ottawa

Quantum - Ottawa

This is a Full-time position in Ottawa, ON posted June 28, 2019.

Position: SchedulerLocation: OttawaSalary: $35 per hourWe are looking to hire an experienced Scheduler for an imminent electoral event.The ideal candidate will demonstrate scheduling experience in a call centre environment for a significant number of Telephone Agents and a high call volume.

This project will start very soon and requires an enhanced reliability clearance to be processed (if not yet obtained), or to be verified.About this role: Location of work on Tremblay Road – close to VIA Rail train station Estimated start and end dates: From August 1 (must be selected immediately for clearance processing/verification and training) until the end of October 2019 Schedule Monday to Friday, from 9 a.m.

to 5 p.m.

(subject to change if operational changes) Salary at $35 per hourResponsibilities: Monitor flow of calls into Operations vs the number of Agents assigned throughout the day Modify schedules to ensure correct staffing levels throughout the day Monitor Agents activity, identify areas of concern to Supervisors and Managers regarding schedule adherence and performance effectiveness Manage queue fluctuations – if queue falls below thresholds, recommend reassignment of Agents, and if queue goes above thresholds, recommend delay of breaks or reassignment of Agents working documents to the phones Interpret decision support statistics to analyze the current environment within the contact centre and the effects of changes to the schedule, such as vacations or overtime Create user logins and assign appropriate permission for Calabrio Provide first-level internal support for usage or analysis questions for CalabrioExperience: A combination of related experience, education and/or training, including operations lead/supervisory experience (preferably using automated scheduling tools) Experience in data gathering and trend analysis, statistical analysis, graphing and data presentation Preferred experience managing large groups in a fast-paced, service-driven environmentTo apply, please send your resume at the following address: callcentre.ottawa@quantum.ca.

Company One of the most trusted names in recruitment, Quantum has been connecting organizations of all sizes with the talent they need to reach their business goals for 50 years.

A strong regional supplier in Quebec, Ontario, and New York City with a network of 13 branch locations, we provide customized solutions to meet staffing challenges of any size or complexity.

Whether targeting a special individual for a strategic, senior role or recruiting a reliable team of hundreds at short notice, we are known for our flexibility and ability to make the impossible happen.

Providing permanent, contract, and temporary recruitment services for positions at all levels, our specialties include:+ Administration & Operations+ Finance & Accounting+ Information Technology+ Customer Service+ Trades & Industrial+ Healthcare