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Service Coordinator

Motion

This is a Full-time position in Ottawa, ON posted June 26, 2019.

Hello, its a new day and its time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible Our compassion and knowledge sets us apart.

With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions.

We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration and respect.

If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused and supportive environment
– you will love being part of Motion.

Who we need We are looking to hire a Service Coordinator who shares our dedication to enriching lives matched with a passion for efficiency, process and delivering an awesome client experience.

Who you are We are looking for an empathetic, detail oriented, problem solver to join our team.

Someone who is passionate about healthcare, customer service and making a tangible impact on our community every day.

This is an opportunity for a multi-tasker in the truest sense, someone who thrives on juggling multiple projects, demands and timelines all at once
– and doesnt get overwhelmed doing so.

You are not phased by the pressures of working closely with busy service technicians to oversee client order administration, as well as delivering excellent customer service when handling the communication between clients, therapists and funders.

You easily prioritize, assess and act on roadblocks to deliver solutions.

You are dedicated to helping our clients live their most vibrant lives.

What you will do The Motion customer experience.

Our Service Coordinators are the front line to our company.

You will be working closely with the service technicians to manage the administration and system updates related to their calls with our clients as well as managing the client communication, be it on the phone or via email.

You will help ensure that our service team can meet the needs of our clients so we can meet our objective to make life accessible.

We have built our brand on client loyalty which is a direct result of our teams never faltering on their promise to deliver outstanding customer experiences every time.

Make a difference.

You will act as first point of contact for all incoming service phone calls.

You will create and schedule all services issues appropriately and will ensure that all service call entry and associated follow up is done using our Navision software, including entering and follow up on parts orders.

You will ensure our clients are informed of service fees and collect payments.

Ensure all orders are closed in accordance with policies and procedures and that proper payments are collected.

You will maintain accounts receivables and comply with all company polices and procedure.

Resolve customer complaints accordingly to established guidelines or forward them to management for further action.

Provide coverage for other administrative roles as required.

As well as perform any other administrative assigned tasks as requested by management.

What you bring Education and experience.

You have a degree or diploma from a post-secondary institution or a minimum of 2 years experience in a fast-paced office environment or in a customer-facing role.

You have worked in the healthcare or related field and have an understanding of the industry.

Communication.

You have experience working in customer-facing roles and know how to work with customers to find the best solutions to fit their needs.

You love building relationships with people and fostering those relationships.

You have exceptional communication skills, both written and verbal, and can explain your ideas and thoughts in a variety of ways to get your point across.

You are comfortable communicating on the phone, by email or in person
– sometimes all at once.

Flexibility and organization.

You are an expert at juggling multiple projects, stakeholders and deadlines all while keeping your cool.

You can prioritize, manage and organize a myriad of tasks as they come up throughout the day, be it from clients or other team members.

You can easily change your course of action to address changing needs and requirements while still delivering on deadlines.

Empathy and respect.

To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our clients needs and circumstances.

You can navigate any situation in a friendly, professional and compassionate manner.

Technical Skills.

You are proficient in Microsoft Office Suite and comfortable working on a computer, navigating various software and databases.

Experience with Navision would be considered an asset.

Additional must have requirements.

You have a clean criminal background check and are bondable.

Why join?

We are Motion At Motion, weve undergone a recent transformation and we think thats exciting.

With a strong reputation as experts in our field, were turning inwards to foster a culture of belonging, giving and strength.

Joining us now is a chance to be part of that momentum; a chance to make an impact in peoples lives and help create a company environment you believe in.

Thank you for taking the time to consider joining us.

If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer.

We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

If you are a person with a disability and require assistance during the application process, please contact us.