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SVP, National Operations Services, Property Management

Jones Lang LaSalle Incorporated

This is a Contract position in Ottawa, ON posted January 24, 2023.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The SVP, National Operations Services is the Canadian head of our group that provides platform products and services in support of the property and asset management activities across Canada, as part of our Property and Asset Management (PAM) business.

Reporting to the Executive Managing Director, PAM Canada, this role will focus on leadership and strategies targeted at optimizing JLL’s property management growth, industry leadership, talent growth and expansion, service line excellence and best practices across Canada.

The SVP, National Operations Services will lead a dynamic team of service-minded individuals focused on delivery of industry leading programs and platforms to enable our property and asset management services teams add value to our client portfolios, comprised of more than 50 million square feet of commercial office, retail and industrial real estate across Canada.

As a part of the PAM Canada leadership team, this role will demonstrate strong leadership and action orientation while working with internal stakeholders on our diverse portfolio and projects.

As a leader who exudes the desire for continuous and thoughtful improvement, this role will look for both incremental and disruptive ideas that will advance JLL’s services to real estate investors.

The Responsibilities: Champion the JLL Culture of Communication, Collaboration and Trust while performing the following duties: Lead & Drive Revenue Lead the Property Management business operations and team with a targeted focus on strategies, driving top line revenue production, cost management, recruitment, engagement and retention, business planning and coaching and development Partner closely with the Property Management Leadership Team and corporate leadership on growth strategies, lead implementation and execution, oversee progress for effectiveness and realign and strengthen where required Develop and ensure best practices and resources for the business line are in place, and foster continuous improvement within the team Participate and contribute to business development, leveraging client relationships Lead and participate in client relationship management and account leadership on national and regional mandates Participate in transactions related to pitches, business development activities, and execution of property and asset management mandates as needed Lead and participate in onboarding/transitions of new clients, portfolios, team members, and JLL best practices Enhance and strengthen meaningful and productive client and real estate community relationships, and build trust, credibility, and productive relationships across the team and business Lead using the following best practices: Define what success looks like for the team Create the environment for success Leverage the intellect of the team Solicit the team’s voices Trust the team Encourage your team’s curiosity Remove interferences and distractions for the team Assist in development, monitoring, and managing of budget(s) inside the business line Act as leader and ambassador for JLL Canada, serving as active member of the real estate community, participating in relevant organizations serving as a subject matter expert, board member, panelist, ambassador, charity events, etc.

Lead and participate in client meetings as required, reporting on activities, development of strategies, value creation activities for our managed properties Develop strategic plans, and short-, medium
– and long-term objectives for the Operations & PM group Provide liaison and communication with PM Retail, PM Operations, Project & Development Services, Human Resources and Talent Acquisition, and Legal Departments Support development (with the team) of budgets for all accounts/portfolios with an active role in client/ownership/landlord strategy development Provide Client Relationship Management leadership to various client accounts as necessary Provide leadership to multiple subject matter disciplines within the National Operations Services group that support the PM Team across our platform: ESG team, HSSE team, Construction Services & Tenant Coordination team, Procurement team, Building Technology, Onboarding & Training Solutions, and Quality & Continuous Improvement Deliver on the client experience (CX) by providing innovative solutions to the client and tenants Works collaboratively with all Regions and Account Leads to compare and drive “best practices” Identifies/implements ancillary income sources to increase property revenue Provide an experiential approach which guides a differentiated property management experience, resulting in better care and better business Support the exponential growth of our business by providing people integration and synergy Applying new technology and data to drive change Contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team.

Manage client and vendor relationships which allow for seamless conflict resolution, account maintenance and overall development of client relationships.

Drive, develop and continuously improve upon an integrated national operations platform to serve the PM teams and the client objectives, making JLL an Industry Leader Liaison and collaborate with JLL PM (USA & Global) teams to advance One JLL growth opportunities to existing and new clients in Canada, and bringing new best practices to the Canadian marketplace Recruiting/Growth Participate in recruiting of targeted candidates into PM/Operations team Partner with new PM professionals to adopt culture, strategy, methodologies, and best practices Champion of Diversity & Inclusion Identify organizational needs from a people perspective Mentor, Train and Develop Skills Lead, develop, coach/mentor career growth and mobility, culture building initiatives to drive growth of a high-performance culture and team Develop, grow, and oversee team of property management and property operations professionals
– training, developing and coaching immediate subordinates
– as the business line expands across Canada Lead and ensure compliance with JLL Canada’s Training Protocols and take all reasonable steps to make sure your direct managers are doing the same Location: Hybrid –Toronto, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.

We’re interested in getting to know you and what you bring to the table About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate.

We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously.

Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests .

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.