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Team leader

Adecco Canada

This is a Full-time position in Ottawa, ON posted June 29, 2019.

Adecco is currently recruiting for a Team Leader.

This is a full-time permanent position with our client located in Ottawa, ON.

The Team Leader is responsible for direct supervision and quality assurance monitoring for a team of interviewers. The Team Leader will have the following responsibilities:
• Optimize the project quotas and sample to ensure all mandatory project deadlines are met each day;
• Runs productivity reports at regular intervals;
• Coaches interviewers for success;
• Ensure that adjustments and changes are made real time to the project in order to ensure that the target completes (and hours) identified in the assigns are obtained;
• Ensures that both projects assign, and project sheets are maintained and updated with accurate information signs off on both at end of shift;
• Maintains quality assurance standards of 10-15% of surveys monitored;
• Ensures staff adheres to call centre rules;
• Handles all issues from rates to Interviewer issues;
• Completes end of shift reporting;
• Provides project related training to Interviewers when necessary; The Team Leader must meet the following mandatory requirements:
• Competent computer skills, including professional, accurate, and efficient typing skills;
• Work independently and as part of a team with strong project focus;
• You will need a “can-do” attitude and the motivation to succeed;
• A high-energy, self-starter;
• Interviewing and market research experience;
• Strong analytical and critical thinking skills;
• Strong leadership and influencing skills;
• Ability to work with multiple priorities in a fast-paced environment;
• Ability to work well in a team environment;
• Ability to work under pressure and problem-solve under the same;
• Professional and positive attitude;
• Excellent communications skills;
• Bilingualism in French or other languages is an asset;
• Post-Secondary Education is an asset. If you are interested in applying to our Team Leader position, please submit your resume as soon as possible by clicking on the ‘Apply with Adecco’ button. B7616